Repository logo
  • English
  • ไทย
  • Log In
    New user? Click here to register. Have you forgotten your password?
external-link-logo
  • Communities & Collections
  • All of AU-IR
  1. Home
  2. Browse by Author

Browsing by Author "Pornsuda Bunarunraksa"

  • 0-9
  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z

  • ก
  • ข
  • ฃ
  • ค
  • ฅ
  • ฆ
  • ง
  • จ
  • ฉ
  • ช
  • ซ
  • ฌ
  • ญ
  • ฎ
  • ฏ
  • ฐ
  • ฑ
  • ฒ
  • ณ
  • ด
  • ต
  • ถ
  • ท
  • ธ
  • น
  • บ
  • ป
  • ผ
  • ฝ
  • พ
  • ฟ
  • ภ
  • ม
  • ย
  • ร
  • ล
  • ว
  • ศ
  • ษ
  • ส
  • ห
  • ฬ
  • อ
  • ฮ
Results Per Page
Sort Options
  • Item
    Factors affecting customer satisfaction with online food delivery application during the COVID-19 outbreak in Bangkok: a case study of top three applications
    (Bangkok : Assumption University Press, 2022) Pornsuda Bunarunraksa ; Chompu Nuangjamnong
    This research aimed to determine the factors that affect customer satisfaction with online food delivery application (OFDA) during the COVID-19 outbreak in Bangkok, which study the top three applications (FoodPanda, LineMan, and GrabFood). The sample estimate of 434 respondents was drawn from an online questionnaire using non-probability sampling, which is a method that involves non-random selection based on convenience and ease of data collection. The respondents will be screened based on the research objective so that the sampling will be accessible. After compiling the data, it used Multiple Linear Regression to analyze, prove, and indicate hypotheses’ relevance. This research found that environmental quality, convenience motivation, perceived price, promotion and discount, online tracking, and transaction significantly affected online food delivery applications during the COVID-19 outbreak in Bangkok. Moreover, the researcher should examine specific online food delivery applications (OFDA) to identify customer satisfaction clearly, and issues with each specific online food delivery application (OFDA) since the summary from this research may be known only from customers’ perspective in Bangkok.

Contact Us

St. Gabriel's Library (Hua Mak Campus)
592/3 Soi Ramkhamhaeng 24, Ramkhamhaeng Rd., Hua Mak, Bang Kapi, Bangkok 10240, Thailand

(662) 3004543-62 Ext. 3403

library@au.edu

The Cathedral of Learning Library (Suvarnabhumi Campus)
88 Moo 8 Bang Na-Trad Km. 26 Bang Sao Thong, Samut Prakan 10570, Thailand

(662) 7232024

library@au.edu

Website:  www.library.au.edu