This empirical analysis evaluates the correlation among various determinants
including usefulness, communication, customer value, satisfaction, reputation, trust,
commitment, and intention to use and to recommend the online file transfer services in
Thailand. For this work, the researcher conducted the survey method online questionnaire to
obtain the primary data from participants. The details of the sample are provided in Table-2.
Twelve hypotheses were tested by using Pearson Correlation Coefficient and Multiple
Regression. Ten hypotheses were supported. The significance value of H1-H4 and H6-H1
appeared to have the relationships between variables and based on Multiple Regression only
two hypotheses were found to have influence on the dependent variable. Only H5 has no
significant relationship between variables.