Browsing by Subject "AU-HIU International Multidisciplinary Journal -- 2022"
Results Per Page
Sort Options
-
ItemFactors affecting customer satisfaction with online food delivery application during the COVID-19 outbreak in Bangkok: a case study of top three applicationsThis research aimed to determine the factors that affect customer satisfaction with online food delivery application (OFDA) during the COVID-19 outbreak in Bangkok, which study the top three applications (FoodPanda, LineMan, and GrabFood). The sample estimate of 434 respondents was drawn from an online questionnaire using non-probability sampling, which is a method that involves non-random selection based on convenience and ease of data collection. The respondents will be screened based on the research objective so that the sampling will be accessible. After compiling the data, it used Multiple Linear Regression to analyze, prove, and indicate hypotheses’ relevance. This research found that environmental quality, convenience motivation, perceived price, promotion and discount, online tracking, and transaction significantly affected online food delivery applications during the COVID-19 outbreak in Bangkok. Moreover, the researcher should examine specific online food delivery applications (OFDA) to identify customer satisfaction clearly, and issues with each specific online food delivery application (OFDA) since the summary from this research may be known only from customers’ perspective in Bangkok.
-
ItemFactors affecting customer satisfaction, trust, and repurchase intention towards online streaming shopping in Bangkok, Thailand A Case Study of Facebook Streaming PlatformThe purpose of this study targets to gain a deeper insight regarding customer satisfaction, trust, and repurchase intention towards live shopping on Facebook Live. This study applied Multiple Linear Regression to determine the factors affecting customer satisfaction, trust, and repurchase intention towards online streaming shopping on the Facebook platform. The study’s independent variables are price, perceived product quality, reputation, and perceived enjoyment. The dependent variables include customer satisfaction, trust, and repurchase intention. The questionnaire was distributed online to Thai people who live in Bangkok and have shopped through Facebook Live. Three hundred ninety-five respondents fit the required criteria collected by adopting convenience sampling, snowball sampling, and purposive sampling. This study showed that three out of four independent variables significantly affect customer satisfaction: perceived product quality, reputation, and perceived enjoyment, excluding price. Moreover, customer satisfaction and reputation substantially influence trust. Meanwhile, perceived enjoyment, customer satisfaction, and trust significantly impact repurchase intention. The researcher suggests that it is important to ensure the quality of the product sold, build trust between the platform and customers, and create an enjoyable shopping experience to encourage repeat purchases resulting in long-term profitability.
-
ItemFactors influencing online repurchase intention in Thai popular e-Commerce platform(Bangkok : Assumption University Press, 2022) Mitchev, Tzvetan ; Janda, Julian ; Chompu NuangjamnongThe purpose of this study is to explore the influence of perceived ease of use, enjoyment, customers’ satisfaction, trust, and online shopping experience on online repurchase intention in Thai popular e-Commerce platforms. This study is designed and analyzed perceived ease of use, enjoyment, customers’ satisfaction, trust, and online shopping experience toward online repurchase intention in Thai popular e-Commerce platform by using secondary data analysis and an archival study approach which has been using three frameworks from previous studies to create a new conceptual framework. Research design, data and methodology: The samples (422 respondents) were collected from an online questionnaire by using convenience sampling, snowball sampling, and purposive sampling to collect data from target respondents. After gathering the data, the study was analyzed by using simple and multiple linear regression in order to confirm and show the significance of the hypotheses. Results: The results explicated that perceived ease of use presented the strongest influence on online purchase intention in Thai popular e-Commerce platforms follow by enjoyment, customer satisfaction, trust, and online shopping experience respectively. Meanwhile, when focusing on the influence of online shopping experience on trust, the result of this study revealed that there has a significant effect of online shopping experience on trust. Conclusions: The research findings have met research objectives. Therefore, it is recommended that the system administration and system development of e-Commerce should pay attention on update the contents, products information, layout, secure transaction to increase online repurchase intention. Research Limitations: The limitations of this research paper are that it is specifically focused on Thailand and consumers living in Thailand. Therefore, the findings that result from this research might not apply to other countries around the world and will only represent the situation in Thailand.
-
ItemSmart urban tourism: a case of Bangkok, ThailandSmart urban tourism is important for tourists nowadays, people rely on technology and the Internet of Things (IoT) which can enhance their experience while traveling. Tourists do not select their destinations just because of the beautiful scenery, and culture: however; they want to gain excitement, interest, and memorable moments by using technology in a particular tourism city. The study aims to learn how smart tourism city provides tourists’ convenience, enhance the travel experience, and improve the efficiency of tourism services for both residents and tourists. It also investigates both domestic and international tourists’ perspectives of smart tourism in Bangkok of Thailand. Research design, data and methodology: The data were collected by utilizing a qualitative method, non-probability purposive sampling, semi-structured interviews. The constant comparison technique with labeling, open and axial coding was used to analyze the data. The result of the research showed that Tourism Authority of Thailand (TAT) launched the Ploen Thai Smart Map application which is the first smart tourism project in Bangkok to build tourists’ confidence from the outbreak of Covid-19. However, most tourists never heard about this project before. Moreover, technology is important for people nowadays, people spend time mostly on their smartphones, mobile devices, or the internet and Information and Communication Technology (ICT). The need of using them, especially when traveling, communicating with friends and family, information searching, working. In Bangkok, most tourists have never had used high technology like Virtual Reality (VR) or Artificial Intelligence (AI) because there are few tourism places where have this technology. Therefore, smart urban tourism is significant for the country's development which reaches to attract more tourists to the country by creating their satisfaction from the smart technology.
-
ItemSustainable scenic tourism: a case study of Changchun city, ChinaWith the outbreak of Covid-19, tourism industry all over the world has been affected, and the concept of sustainable development is especially important in this special period. This paper takes Changchun scenic area as the research object, conducts sustainable development research, analyzes and summarizes the problems in the sustainable development of Changchun scenic area tourism and puts forward targeted suggestions, which can provide practical reference for the sustainable development of Changchun scenic area tourism. In this study, 10 tourism practitioners, including 6 managers and 4 scholars, were selected for interviews from February 28 to March 14, 2022 using the purposive sampling method, through whom the current situation and main problems of the development of scenic tourism in Changchun were known. Finally, combining with relevant research results, targeted strategies and suggestions are proposed to promote the sustainable development of scenic tourism in Changchun. The main conclusion of this paper: the concept of sustainability is the guideline for the development of scenic tourism in Changchun under the epidemic, incorporating different tourism projects, diversified promotion programs, detailed personnel training strategies and careful ecological environmental protection into the overall planning of scenic areas to achieve the goals of unified management, comprehensive protection, scientific development and sustainable management.
-
ItemThe factors affecting customer satisfaction and repurchase intention: a case study of Bubble Tea in Bangkok, ThailandThe purpose of this study is to examine the factors that influence customer satisfaction and repurchase intent using Bubble Tea as a case study in Bangkok, Thailand. The following are the objectives of this research, which include each variable: (1) Identify the effect utilitarian value has on customer satisfaction. (2) To examine the relationship between perceived value and customer satisfaction. (3) To determine how product quality affects customer satisfaction. (4) To examine the relationship between hedonic value and customer satisfaction. (5) To ascertain the effect of knowledge of customer satisfaction on repurchase intent. (6)To ascertain the effect of utilitarian value on the intention to repurchase. (7) To ascertain the effect of knowledge of hedonic value on repurchase intention. The sample (402 respondents) was collected from online questionnaires by using convenience sampling technique. The data were analyzed by using multiple linear regression to confirm the hypotheses testing. The results revealed perceived value, product quality, hedonic value has significant effect on customer satisfaction while utilitarian value has non-significant effect on customer satisfaction. For repurchase intention, the findings revealed that utilitarian value and hedonic value have significantly effect on repurchase intention in bubble tea.
-
ItemThe influence of differentiated marketing strategy on the export performance of SMEsThis research aims to determine the impact of differentiated marketing strategies on the export performance of SMEs. Therefore, based on the previous scholars’ research on export performance, this study uses the 4P marketing mix model to further divide the differentiated export marketing strategies into the differentiation of product, differentiation of price, differentiation of place strategy, and differentiation of promotion and puts forward the research hypothesis of the relationship between export marketing strategy and export performance.Research design, data, and methodology; the researcher applied a quantitative method (n=272) at a confidence level of 90%, allowing an error of 5%, distributing questionnaires to foreign trade enterprises in China. The non-probability sampling includes judgmental sampling in selecting foreign trade enterprises in China then convenience sampling in collecting data and distributing it thru the online survey. Descriptive (frequency, percentage, mean, and standard deviation) and inferential statistics (multiple linear regression) were used for data analysis. The results found that differentiation of product strategy negatively affects export performance; then, differentiation of price, place, and promotion strategy has a significant positive effect on export performance for export SMEs.
-
ItemThe new normal service quality and behavior food purchase intention during COVID-19This research aimed to determine the new normal service quality and behavior of food purchase intention during COVID-19. The objectives of this research were to explain that information quality has a significant impact on perceived risk. To determine service quality has a substantial effect on perceived risk, attitude, and satisfaction. To determine convenience has a significant effect on satisfaction. To explain the perceived value, perceived risk and attitude have a significant impact on purchase intention. The online questionnaire was used as a research tool for data collection at 400 sets in Bangkok, Thailand, thru convenience and snowball techniques in non-probability sampling. The data analysis was performed by descriptive statistics with frequency, mean, standard deviation. Then, inferencing statistics were used for hypothesis testing via simple linear regression and multiple linear regression at the significant level of 0.05. The results found that information quality and service quality have a substantial impact on perceived risk. Service quality has a significant effect on attitude. Also, service quality and convenience have a considerable effect on satisfaction. Lastly, the results revealed that perceived value, perceived risk, and attitude significantly impact purchase intention in the behavior of food purchase intention during COVID-19 on the new normal situation.
-
ItemUrban transformative tourism: a case study of Dali city, ChinaTourism has become a rigid demand for many people, tourists on the tourism experience or consumption is no longer limited to the consumption of natural scenery sightseeing or shopping malls, the needs of tourists are also constantly changing, ethnic culture, ancient cities, walking tourism, religious pilgrimage, pastoral scenery and other tourism products are more and more loved by young people, and China's Dali, with a unique geographical environment, a long history and culture, is a tourist city inhabited by ethnic minorities, there are conditions and environments to carry out these tourism projects. When tourists come to Dali, there will be changes by experiencing these tourism programs, and these changes will often have an impact as tourists travel longer. In order to explore the specific changes and reasons for the development of Tourism Projects in Dali, this study sets four research objectives: to understand the impact of Dali's unique culture and lifestyle on tourists. Learn about the specific shifts travelers make after their visit. Analyze the macro and micro factors that make visitors transformative. Discuss how to develop transformative tourism projects in Dali. Through visiting tourism practitioners, learn about the specific measures taken by Dali to develop transformative tourism projects. Through the study, it was found that tourists will have a change after staying in Dali for a period of time, which is mainly reflected in the change of lifestyle, value concept, and is positive. Based on Dali's tourism resources, the implementation of the Transformative Heart Tourism Project in Dali is sustainable, but it also requires cooperation and collaboration between different departments.