Browsing by Subject "Assessment"
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ItemA Prototype Instrument for Measuring Service Quality by Generation X Parents: A Case Study at the International School of Macao( 2022) Howard Stribbell ; Somsit DuangekanongThis quantitative research aimed to advance the use of the service quality construct to measure the perceived service quality of K-12 international schools by Generation X parents. It proposed an approach that contextualised previously published scale items for private healthcare into educationally relevant scale items. The revised scale items were developed and confirmed through an Item Objective Congruence Test (IOC) by industry experts. The instrument was tested for reliability through a pilot test and then administered to 499 parents in a school. The results used Exploratory Factor Analysis (EFA) to reduce the complexity of the standard 5 service quality (SERQUAL) factors into 3 factors: Responsibility, Assurance and Professionalism, Empathy and Facilities which accounted for 65% of the variance of the SERVQUAL variables amongst Generation X parents at The International School of Macao. The revised instrument can be used to effectively measure parents’ perception of service quality in an international school setting.
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ItemThe relationship between teachers' demographic profiles and teachers' perception towards the internal quality assurance assessment at program level in two secondary high schools in Laiza and Mai Ja Yang Townships, Kachin State, MyanmarThe purpose of this study was to determine the teachers’ perception towards Internal Quality Assurance (IQA) Assessment at program level and relationship with the teachers’ demographic factors: age, educational qualification, years of service in school, and academic rank in two Secondary High Schools in Laiza and Mai Ja Yang Townships, Kachin State, Myanmar, and to compare teachers’ perception towards internal quality assurance system according to teachers’ gender. Two set of questionnaires were used to conduct this study: Questionnaires for teachers’ demographic profile and Questionnaires for Internal Quality Assurance (IQA) Assessment at Program Level. 95% of the questionnaires were returned valid and data were analyzed by frequency, percentage, mean, standard deviation, and Pearson’s Product Moment Correlation Coefficient (r). The findings of objectives were that the teachers’ perception towards total internal quality assurance system based on fifteen components was at low level. Therefore, there was no significant difference between male teachers and female teachers’ perception towards internal quality assurance system according to teachers’ gender. There was no significant relationship between internal quality assurance system at program level and other teachers’ demographic factors. Since all the significant values were bigger than .05 at the significant level. The study recommended that school’s principals and board committee members should pay more attention to focus on IQA strategic planning and implementation process in order for promoting schools’ quality.
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ItemValidation of the Connor Davidson Resilience Scale (CD-RISC) as applied within the Thai contextThis study evaluated the psychometric properties of the Thai version of the Connor Davidson Resilience Scale (CD-RISC), a 25-item self-report questionnaire developed to measure resilience. This was achieved by testing the factor structure of the CD-RISC when applied to a non-clinical sample of Thai adults. Exploratory factor analysis identified three resilience factors: personal competence/tolerance of negative affect; support resources; and self-efficacy. Reliability analysis identified a number of items that were not internally consistent and these were deleted from the scale. The final Thai version of the CD-RISC consisted of 18 items, which is shorter than the original 25-item scale. The scale's convergent validity was tested by assessing the scale's relationship with three states of negative affect-depression, anxiety, stress-as measured by the 21-item Depression Anxiety and Stress Scale (DASS-21). Correlation analysis revealed that the three extracted resilience factors of personal competence/tolerance of negative affect; support resources; and self-efficacy are significantly and negatively correlated with the DASS-21 factors of depression, anxiety, and stress. The utility of the CD-RISC as applied within the Thai context is discussed.