Browsing by Subject "Logistic regression analysis"
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    Applying logistic regression analysis: a study of the influential factors on consumers' purchasing decision toward mobile service provider in Bangkok, Thailand
    ( 2009-10) Titida Nochai
    Logistic regression analysis is one of multivariate analysis where the outcome of dependent variable is categorical variable and the independents are quantitative variables, categorical variables, or both. The objective of this study was to propose the application of logistic regression analysis in order to identify the influential factors on consumers' purchasing decision among top three mobile service providers in Thailand: Advanced Info Service Public Col, Ltd (AIS), Total Access communication Public Col, Ltd (DTAC), and True Corporation Public Col, Ltd (TRUE). The independent variables are the marketing mix factors: product, price, place and promotion. The results of this study indicate that influential factors that affect consumers' purchasing decision among three mobile service providers can be concluded as follows: There are product variety, launch new promotion often, easy to ask for new SIM card, have a bill payment via mobile, and convenient location to purchase that have an effect on consumers' purchasing decision on AIS. There are brand reputation, cost of using internet, and convenient location to purchase that have an effect on consumers' purchasing decision on DTAC. There are quality of signal, brand reputation, easy to change promotion, variety of VAS, and can check bill's history that have an effect on consumers' purchasing decision on TRUE. Moreover, it was found that the overall percent correctly predicted with logistic regression model seem moderating good at 51.9%. While the percent correctly classified for AIS, DTAC, and TRUE are 54.7%, 43.6%, and 57.3% respectively. This indicates that logistic regression analysis can give an accurate prediction of probabilities on the dependent outcome.
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    The Impact of Internet Banking Service on Customer Satisfaction in Thailand: A Case Study in Bangkok
    ( 2013) Rangsan Nochai ; Titida Nochai
    The purpose of this study was to find the internet banking service dimensions that will have the impact on customer satisfaction among top three banks in the Bangkok area: Bangkok Bank, Kasikorn Bank and Siam Commercial Bank. Questionnaires were used to collect data from 450 respondents by using quota sampling. Multinomial logistic regression analysis was employed to obtain the important internet banking service dimensions that have the impact on customer satisfaction. Results showed that providing 24hours-7days service, completing a task accurately, contacting staff to check immediately, providing accurate information & up to date, transaction process is fast, and providing online registration times were the important factors that have the impact on customer satisfaction.
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