Browsing by Subject "Performance"
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ItemCommunication satisfaction, employee engagement, job satisfaction, and job performance in higher education institutionsThis quantitative study investigates the relationships and impacts of communication satisfaction, employee engagement, job satisfaction, and job performance in higher education institutions in Thailand. Survey data were collected from 400 faculty members and staff who work in public and private universities in Thailand. The results from simple and multiple regression analyses show that communication satisfaction has a positive impact on job satisfaction and employee engagement; job satisfaction has a positive impact on employee engagement and job performance; and employee engagement has a positive impact on job performance. However, there is no evidence supporting a significant relationship between communication satisfaction and job performance.
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ItemFindings of main obstacles facing Thai SMEs towards business growth sustainability( 2020) Sumontha Tonvongval ; Chamaiporn TantivongThis paper aims to provide insight information into main competencies thirty-four local Small and Medium-sized Enterprises (SMEs) are lacking in order to achieve their business performance and sustained healthy economic growth. The data was obtained from Researchers' five day-planned productivity improvement to individual firms during the year 2017 to 2019 in Nakornpathom, Ratchaburi, Rayong, Samutprakan, and Samutsakorn provinces, and Bangkok. The information reveals that eighteen (18) or 52.94% of both small and medium enterprises have low entrepreneurial skills (the inability to identify and define a viable market niche, recognizing, envisaging, and formulating strategies for taking advantage of opportunities). This study also summarizes the lack of main management skills or competencies of the SMEs based on the study of Mitchelmore & Rowley (2009). The impact of these skills led to Thai SMEs' inability to: smoothly and continuously produce and deliver quality products to customers, keep costs down and compete, and attract and retain talent. Further studies should delve into specific entrepreneurial skills of SMEs owner/managers, which significantly impact firm performance and sustained growth. Consequently, current Thailand's SME promotion policies could be reviewed in order to differentiate existing promotional programs based on the quality of SMEs for their sustained development and effective utilization of SME's budgets.
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ItemHybrid Technique and Competence Preserving Case Deletion Methods for Case Maintenance in Case-Based Reasoning( 2010) Lawanna, A. ; Daengdej, J.Case-Based Reasoning (CBR) is one of machine learning algorithms for problem solving and learning that caught a lot of attention over the last few years. In general, CBR is composed of four main phases: retrieve the most similar case or cases, reuse the case to solve the problem, revise or adapt the proposed solution, and retain the learned cases before returning them to the case base for learning purpose. Unfortunately, in many cases, this retain process causes the uncontrolled case base growth. The problem affects competence and performance of CBR systems after few runs. This paper proposes two case maintenance methods; the first method is Hybrid technique which combines case addition strategy and the footprint deletion and footprint utility deletion strategy and the second is competence-preserving case deletion technique which is consisted of four steps: determine a set of target problems, determine a candidate of cases , determine target problem and its candidate, delete less relevant cases.
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ItemImproving quality and agent's performance in Bangkok call centresQuality in the call center industry is one of the major objectives difficult to achieve when considering call center agents, with their need to find a balance between the number of calls received, average handling time of calls, or post wrap-up time in each call. The focal firm, AURSA Company, realizes the importance of helping agents to develop and deliver the right kind of quality to customers on call. From data analysis, the researcher found that the company’s call center agents’ performance throughout 2017 was lower than expected. Therefore, this paper proposes a set of best practices for the company, gained from a review of the relevant literature. Under the proposed strategy, the best practices which were found to help agents to improve and deliver better quality service on call included weekly call assessment, coach model, and a knowledge management model. In addition, the researcher also suggests solutions to improve agent’s performance through ongoing support and communication, such as weekly one-on-one sessions, weekly team meetings, and training coaching sessions.
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ItemInvestigation on satisfaction and performance of online education among fine arts major undergraduates in Chengdu Public University(Bangkok : Assumption University Press, 2022) Feng, Dalin ; Xiang, Chaochu ; Rawin Vongurai ; Soonthorn PibulcharoensitPurpose: This research investigates factors affecting satisfaction and performance of online education among undergraduate fine art students in three public universities in Chengdu, China. The variables include perceived usefulness, perceived ease of use, self-efficacy, task-technology fit, compatibility, satisfaction and performance. Research design, data, and methods: Through a quantitative research approach, questionnaires were distributed via online and offline channels to 500 target respondents. Judgmental, quota and convenience samplings were used to collect the data. The data previously examined by Item Objective Congruence (IOC) Index to confirm content validity, and by Cronbach’s Alpha coefficient value to approve constructs’ reliability in a pilot test of 30 participants. Statistical analysis involves confirmatory factor analysis (CFA) and structural equation model (SEM), including the test of factor loadings, validity, reliability and goodness of fit model. Results: The results showed that perceived ease of use significant affected satisfaction and perceived usefulness. The relationship between self-efficacy, perceived ease of use and perceived usefulness was supported. Compatibility and task-technology fit significantly affected student satisfaction. Furthermore, satisfaction is a predictor of performance. Conclusion: For online education providers, the system should be designed to be easy, useful, self-control, compatibility and task-fit to gain higher student satisfaction and performance.
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ItemQuality Assurance Training: Culture or Calamity( 2012-11) Shawyun, Teay ; Sabico, Shaun LouiePandemics of quality normally call for building a quality culture that ensures quality to be successful. Buildingquality culture, though a key factor of successful quality practices, should be an inherent predisposition of academics, rather than acquired quality culture through training. A key research question is whether training isrelated to a culture that pertains to quality and performance . This paper studies the assessors‘ training in quality assessment, perceived improvements in two main dimensions of knowledge, use of quality system, and theknowledge and skills enhancement in relation to human, system and cultural factors. Participants were given writtenpost-training assignments. Results of the perceived improvements were significant but the written assignmentsshowed otherwise. Based on the results, this paper provides an in-depth discussion of factors that can affect qualitytraining in relation to human, system and cultural factors. Results obtained will be used to develop a set of recommendations based on time, environment, interest, motivations, culture and mindset domains which are keyfactors that affect the culture of quality improvements and training.
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ItemRaising awareness of career goals of insurance agents: a case study of Choomthong 24K26, AIA CompanyThis article is a summary of key study done on a group of AIA insurance agents (Choomthong 24K26). It focused on raising awareness of career goals of insurance agents. The study was based on three main factors; performance, excellence and self-development. The respondents of this study were 33 AIA agents who were selected according to their overall performance. Two main methods were used to collect data: interview and questionnaire. Data gathered through questionnaires were collected twice during the study period, firstly before ODI and secondly, after ODI while interview was only done after the ODI phase. There were various theories which aided in understanding the key factors behind the study. These were; whole brain, AIDA model, Ice-berg, Self-mastery model, Kurt Lewin's theory of change, Kotter's eight stages of change and lastly which was selected to guide in the ODI process was AI (Appreciative Inquiry). these theories gave an understanding on how the performance, self-development and excellence of an individual can be improved. Data analysis was done through the use of mean, standard deviation and the Wilcoxon matched-pair signed rank test. The alternative hypothesis for the study was that there is an impact of ODI on the performance, excellence and self-development of insurance agents. It was evident from the comparison of Pre and Post-ODI result of the data analysis that there was an improvement in the career goals of insurance thus the alternative hypothesis was accepted.
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ItemStrength-based operations as organization development intervention (SBO-ODI) on enhancing teacher commitment, engagement, and performance: a case study of Assumption College Ubon Ratchathani (ACU)( 2015) Prawat Sutthinont ; Kitikorn DowpisetIn the 21th century, four aspects in the era of globalization: complexity, change, competition, and connectivity, has impacted people's livings. To remain competitive the organization needs to design working environments with strong continuous-learning process to enhance commitment and engagement of the employees for better performance. Strength-Based Operation as Organization Development Intervention (SBO-ODI) was designed as a strategic intervention to support the working capabilities of the teaching and supporting staff at Assumption College Ubon Ratchathani, and was constructed based on the notions of worker strengths and right conditions as the foundation driving effective performance and success of work. The intervention was run under the core aspects of Action Research, and together with the framework of cross-functional team working, Appreciative Inquiry (A.I.) approach, Strengths, Opportunities, Aspirations and Results (SOAR) approach, positive coaching, and strength-based projects. The overall objectives of the study was to implement and to investigate the effects of the SBO-ODI method on the enhancement of ACU teaching and supporting staffs' commitment, engagement, and performances. The results from the questionnaires and observations revealed that the commitment, engagement, and performances of the ACU staffs were increased through the intervention. The participants expressed obviously in both understandings of goals in working and actions in conveying the project activities. There was a significant improvement in the participants' commitment, engagement, and performances at the level of 0.000* (p<.05), and the SBO-ODI intervention, finally, yielded the new model supposed to be assertive approach for working achievement of an organization.
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ItemToward High Performance Organization using Path-Goal Theory and Transformation Theories: A case Study of St.Louis School ChachoengsaoIn this study, the main objectives were : to assess the current levels of leadership skills of the leadership team, staff engagement, and the performance effectiveness of the staff ; to design Organization Development Interventions (ODI) that will enhance the leadership skills, staff engagement and the performance effectiveness; to implement ODI and to evaluate the initial effects of ODI on the levels of leadership skills staff engagement and the performance effectiveness; and to propose a Roadmap that will sustain the initial positive effects of the ODI to further develop SLC as an excellent academic institution. The pretest survey questions on leadership skills and styles by ass leaders, and employee engagement questionnaires survey were administered prior to implementing the OD interventions. A SOAR Workshop was also conducted to know the priorities of the school community in its future direction and be the basis for the research study. The research process involved the Pre-ODI, the implementation of OD and the Post-OD were conducted. At the beginning of the process, the 3 workshops were conducted with 248 Thai teachers as participants. The three workshops were on Whole-Brain Based Organization Development, Responsible Gap for Engagement, and Team Building Workshop. Random Interviews with 22 teachers, 10 parents and 15 alumni were also conducted. The results showed significant improvements on the leadership styles and the employee engagements. The performance effectiveness of the teachers showed no significant improvement. The results of the interviews with teachers, parents and alumni were positive on performance effectiveness. The researcher proposed 5 roadmaps for SLC future development on leadership skills, personnel, academic and students development, so that SLC will be the high performing school in the future.
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ItemValue at risk performance in cryptocurrencies(Assumption University Press, 2018) Danai Likitratcharoen ; Teerasak Na Ranong ; Ratikorn Chuensuksomboon ; Norrasate Sritanee ; Ariyapong PansriwongDue to conclusion could not rely on only one test, in this study, we apply various approaches to verify the actuary of VaR model to find out whether VaR model, especially historical VaR and delta normal VaR model, can provide the accura te risk measurement results for cryptocurrencies risk , especially CRIX, BTC, ETH and XRP . We use Kupiec’s POF test, Independence Test - Christoffersen (1998) and Joint Test that widely use for backtesting VaR model. Performance test results for risk measurem ent by historical VaR provide a fairly accurate over delta normal VaR when we use Kupiec’s POF - test for the accuracy of VaR model. Christoffersen (1998) independence test, the exceptions (failures) of historical VaR and delta normal VaR model show independ ence exceptions in accordance with an only high confidence level of critical values (0.99). Otherwise , the low confidence level of critical values (0.90 and 0.95) appears dependence exceptions. For the Joint test, we combine POF - test and independence test because each model has different advantages and disadvantages. The results show that historical VaR model is suitable for measuring cryptocurrency risk over delta normal VaR only high confidence level of critical values.