Browsing by Subject "Quality"
Now showing items 1-3 of 3
Since the beginning of this new century eLearning has come a long way. A decade ago, it was perfectly acceptable to just record a Power Point presentation and upload it in the Learning Management System (LM). In 2016, this approach is not viable. It is no longer necessary to force the students to stare at sterile static text. One of biggest influence in eLearning comes from videos. Use of videos has become essential for teaching and learning in online programs and courses. Increasing use of services such as You- Tube has drastically changed ...
(Assumption University Press, 2019)
Quality in the call center industry is one of the major objectives difficult to achieve when considering call center agents, with their need to find a balance between the number of calls received, average handling time of calls, or post wrap-up time in each call. The focal firm, AURSA Company, realizes the importance of helping agents to develop and deliver the right kind of quality to customers on call. From data analysis, the researcher found that the company’s call center agents’ performance ...
USING LEARNING ANALYTIC (LA) TOOLS TO ENHANCE QUALITY OF HANDS ON ACTIVITIES (HOAs) IN ONLINE TECHNOLOGY COURSES (iSTEM 2017, 2017-07-13)
In the last few years, there has been a proliferation of online Information Technology (IT) and management related programs in many Thai universities. Big data analytic has turned into a new science in refining businesses strategies. But there is a lack of strategy when it comes to analyzing the data captured in various Learning Management System used for hosting the course contents. This case study provides an insight into how to use of Moodle “Reports” as a Learning Analytic (LA) tool for analyzing the use of Hands-on-Activities (HOAs), lab ...