Journal of Supply Chain Management: Research & Practice Vol. 10, No. 1 (June 2016)

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    Delivery performance improvement: a case of a secure logistics provider
    The need for Secure Logistics Providers is concerned with outsourcing logistics which is focused on the expected safe delivery of valuable products. Delivery in Full and on Time is the major concern, as customers expect to receive their goods on tive especially before noon (on the same date of flight arrival). The focus firm is ABC Logistics Company. Its KPI is set at 95% effectiveness for a morning flight arrival, but this standard was not being achieved. This research project's purpose, therefore, is to identify improved delivery performance of shipments which arrive before 7.30 AM. First, data of import shipments during January-December 2014 and January-April 2015 is collated. Second, the current import process is analyzed. Third is identifying factors which are controllable and uncontrollable, with the focus then on the controllable factors. To eliminate these factors, shipment consolidation is the first chosen alternative. Combining various shipments with various Master Air Way Bills at origin into one, helps reduce the process time. A Review and Revision of the training procedure is the second chosen alternative, to improve the sorting skills. The implementation period of May-December 2015 increased the effectiveness to 95% compared to the same period in 2014 which was only 72% which shows that the chosen alternatives worked well.
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    Costing a freight forwarder's outsourcing decision
    Any international Freight Forwarder in Thailand faces tough competition. Airfreight is needed for some goods. The cost is high, but can be offset by low inventory cost. FF Company, the focus firm, provides airfreight services to manufacturers. To keep prices competitive, FF's total airfreight operation cost has to be contained. This research examined whether to outsource part of its airfreight operation or retain it in-house. The total cost of ownership (TCO) concept is used to evaluate this decision. Service quality had to be maintained, outsourced or not. Three TCO models, one for insourcing and two for outsourcing, compared costs per kilogram, service quality, and pros and cons. The finding were that the operation should be retained in-house, not outsourced.
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    Managers' preferences for qualifications of new graduates in logistics
    (Assumption University Press, 2016) Pisoot Thankdenchai ; Rawin Vongurai
    The purpose of this paper is to address logisticians' qualifications compared to employers' preferences. The use of seven determinants in this study is based on Service Performance Units (SPU). The five domains are Reliability, Rates, Resources, Risk Avoidance, and Responsiveness. The support framework is based on the Thai Qualifications Framework (TQF). The TQF five key attributes are: 1) Development of Morals and Morality (Behavioral Ethics), 2) Knowledge and Ability Skill, 3) Ingenious and Intellectual Skill, 4) Interpersonal Relation with Task Responsibility, and 5) Analytical Decision Making and Communication (Information Technology Application Skill). Mixed methods are employed with both qualitative and quantitative methodologies. First, the attributes of qualified logisticians were reviewed. Second, the hired logisticians' attributes as perceived by employers' were obtained by face-to-face interviews and questionnaires, to investigate all related attributes of the new graduates. The research used exploratory and face-to-face interviews with 20 management level exhibitors at the Thailand Logistic Fair 2012 (TILOG2012) to verify the research tool. The research survey was conducted on 42 samples by the random sampling method, from 20 initial and 22 subsequent survey respondents through 60 questionnaires via the Thailand International Freight Forwarder Association (TIFFA) and responses received from its members. To prove the research tool was without acquiescence bias, the test of normality is presented in the demographic part of this report. Data was analyzed by means of standard deviation, correlation, and coefficients of regression. Findings are presented using four method facets (Mean, Alpha, Model Summary, and Predictors in Multiple Regressions) with results in two groups: all logisticians in all fields of service, and only 3rd party logistics (3PL) in transport. This survey leads to confirmatory factors in building up an examined research tool in the new area of employers' preferences perspective in logistics service and transport sectors. This study contributes to academicians and lectures consideration to redesigning the teaching-learning courses, as well as the managers' requirement of desirable attributes from new graduates as new trainees' qualifications.