ABAC ODI: Vol. 6, Issue. 2 (July-December 2019)
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Item Exploring employee effectiveness using “The 7 habits of highly effective people” as a framework: a case study of PRG group(2019) Nutsuda Sroithong; Somchai TantasaneeThe purpose of the study was to explore employee effectiveness using “The 7 Habits of Highly Effective People” which are personal responsibility, personal vision, personal management, mutual benefit, empathic communication, creative cooperation and self-renewal as a framework and offer the recommendations for enhancing employee effectiveness. Quantitative data were collected from 55 respondents who completed the 7 Habits of Highly Effective People course - working at PRG Group thru the form of the Google Form pattern was sent via Line application. The results indicated that only self-renewal has significant influence on employee effectiveness, and it has the most influence on employee effectiveness. For demographic factors - gender, age and working period have no significant difference on employee effectiveness. The results aligns with the theoretical framework by (Covey, 1989) in the 7 Habits of Highly Effective People that Sharpen the Saw (self-renewal) surrounds all the habits, because it simply put and it is the habit that make other habits. It could be interpreted that employee should invest in themselves to taking care and strengthening four dimensions of their life: Body, Mind, Heart, and Spirit with routinely and consistently balance self-renewal.Item A proposed employee development program from objectives and key results: a case study of SG Group of Companies(2019) Chayapol Charoenlarpkul; Somchai TantasaneeNowadays, many organizations have to re-think about strategic management more than in the past to face with the situation which every resources and abilities could be calculated as exact number to gain the best profit for organization. Investment in human resources has become a very large topic within the business world, so employee development become a necessary factor which the organization must focus on as it affects to organization performance directly. Performance Appraisal or Performance Evaluation System which is one of the most necessary tools to improve human assets became the core issue of the discussion. The purpose of the study was to propose Employee Development Program using the concept of “Objective & Key Result (OKR)”. Quantitative data using questionnaires was obtained from 93 respondents at Power Plant Section by using purposive sampling method. The result indicated that only Organization Direction has a statistically significant influence on Work Performance. Thus, Organization Direction is the most effective factor that has a significant influence on Work Performance based on OKR concept. Even though the statistical analysis showed that only Organization Direction has a significant influence on Work Performance, interview statements demonstrated that all of elements within OKR have significant influence on Work Performance as well. Thus, all the element in OKR still should be considered, but the organization might focus on the Organization Direction as the first priority.Item An initial assessment of a logistics company’s potential as a high performing organization (HPO): a case study Of Saigonship Danang Joint Stock Company, Vietnam(2019) Uyen, To Thao; Fernando, Maria Socorro Cristina L.The rapid pace of change and development of the logistics industry in Vietnam has created both of opportunities and challenges for logistics companies. They are forced to define the key factors that set up high performance model to better withstand the pressures it is facing. This study determines the current conditions and abilities of Saigonship Danang Logistics Joint Stock Company (SSC) to become a high performing organization (HPO) with sustainable financial and non-financial results. The purpose of the study was to determine the influence of four key factors in term of strategic planning; employee competencies; management quality; and performance management as potential elements to become a high performance organization, and then provide recommended plan, based on the findings, for SSC to become a HPO. The findings of quantitative and qualitative data all of four factors, namely strategic planning, management quality, employee competencies and performance management have significant effects on the potential to be a HPO. Among all these four independent variables, strategic planning possessed the strongest effect on organizational performance. It could be concluded that Saigonship needs to have comprehensive development practices, build highperforming culture, and conduct right orientations for both managers and employees, enhance people programs and enabling infrastructure. Therefore, the proposed action plan is conducted in 3 levels – organizational, managerial and individual levels in terms of strategic planning, management quality, performance management, and employee competencies to get the highperformance results as a whole of company.Item Designing strength based work life balance strategies to enhance service quality: a case study of S.R. Residence Hotel Phetchabun, Thailand(2019) Chinnakrit Pongpanich; Fernando, Maria Socorro Cristina L.Nowadays, every service business must compete with the customer satisfaction for their reputation and success in business. To obtain more competitive advantage and better performance on employees service quality. A company tries to focus on the development of personal work life balance (attitude) and motivation to let employees achieving their task successfully. This research study focuses on employees service quality based on service quality theory. Tangibles – physical facilities, equipment, staff appearance, etc. ,Reliability – ability to perform service dependably and accurately, Responsiveness – willingness to help and respond to customer needs, Assurance – ability of staff to inspire confidence and trust, Empathy – the extent to which caring individualized service is given. The purpose of this study was to examine the impact of work life balance strategies on service quality at the S.R. Residence Hotel, Phetchabun, Thailand. The researcher had conducted mix method research by questionnaires (quantitative) and focus group interviews (qualitative) by using appreciative inquiry (AI) to determined strength-based work life balance on service quality. The questionnaires were distributed to a sample of 60 employees and 40 customers at the S.R. Residence Hotel. The Focus Group interview consisted of 4 group representatives from employees which are Top management, Manager, Low Experience and High Experience employees respectively. The quantitative data was analyzed by using Descriptive mean and standard deviation, Pearson Correlation, Multiple Linear Regression from SPSS to examine and determine the initial impact of work life balance on enhancing service quality at the hotel and qualitative data are using Index of Item Objective Congruence (IOC) with inter coding methods on focus group interview answer to find out the common theme for each questions. The discussion from the research study will develop employee service quality at the S.R. Residence Hotel in the future.Item A proposed HR plan to enhance employee motivation: a case of MTA state enterprise, Thailand(2019) Somchai Rattanaparinyanon; Somchai TantasaneeNowadays, with the reality of competitiveness, every organization is struggling to obtain competitive benefits as well as better performance and attain productivity plus effectiveness. Companies throughout the world, therefore, take human resources into account as the essence for business as they constantly escalate employee motivation as the force in letting employees achieve goals and organizational objectives towards more effective organizational performance. The purpose of the study was to determine the effect of intrinsic and extrinsic motivational factors among operational-level officers affecting organizational performance of MTA state enterprise, Thailand and recommend plans to enhance their motivation for better company performance. Quantitative data was obtained through distributed online and paper questionnaires from 260 officers at operational level used as sample size. The results revealed that there was significant effect between recognition, empowerment, performance appraisal, and training and career development toward organizational performance ; whereas as for demographic factors, there was significant difference among only genders and performance. Among all of these five independent antecedents, recognition possessed the strongest effect on organizational performance. It could be concluded that it is imperative for the HR department of MTA state enterprise to implement plans on enhancing their motivation through relevant workshops, activities and set-up new criteria or regulations within the company in exchange for higher organizational performance.Item Creative problem-solving in countries east and west: some organizational implications(2019) Clapp, Ray; Vorapot RuckthumCreativity and creative problem-solving are supported by two different cognitive styles, one concerned with adaption (doing things better), and the other with innovation (doing things differently). The current preoccupation with innovation would appear to favour western countries where a more innovative cultural bias exists. Furthermore, countries from the East would appear disadvantaged due to a similar bias towards adaption. However, organisations to sustain success need a diversity of style irrespective of the significance of any social or organisational leadership bias towards a single style. The pursuit of a dominant single style, be it adaption or innovation, leads to a diminishing organisational performance albeit by different routes.Item An exploration of grit and research efficacy in graduate students(2019) Poonpilas Asavisanu; Watana VinitwatanakhunGrit, as a non-cognitive factor, has emerged as a concept of interest in relation to achievement in various groups such as employees, athletes, and students in both school and university. This research looks at grit and its relationship to research efficacy in graduate students. Two major objectives form the basis for this study. The first being to add to the knowledge base about grit and its relationship to demographic variables such as age, gender and academic achievement. The second objective of this study was to determine if there is a relationship between grit and research self-efficacy. This study involved 131 graduate students from Assumption University who were asked to respond to the Grit Scale and an adapted version of the SERM (Self-Efficacy in Research Measure). Statistical analysis was carried out to find correlations between grit and demographic variables such as gender and age and GPA. The findings from this study concluded that there was no significant difference in levels of grit for male and female graduate students. Grit was found to be positively correlated with age, while it was not found to be correlated with GPA. In relation to research self-efficacy, a linear multiple regression found a statistically significant relationship with grit and research efficacy: r (131) = .339, p > .01. The results of this study both confirm and refute some of the previous research done on grit in various populations. Nonetheless, there are implications for the use of grit in enhancing research self-efficacy, increasing graduate student research productivity and subsequently, the success of graduate programs.Item Investigation and attributes exploration on teacher overload in public schools of Nanchang City, China(2019) Ye, Yan; Xiong, JianhuiThis study mainly aimed to investigate the teacher overload in public schools of Nanchang City, China. A questionnaire based on Teacher Workload Survey (2016), Department of Education in United Kingdom was adapted and used in this study. The total of 10,380 public school teachers from all the primary, secondary and high schools of Nanchang were used as the population for this study. Questionnaire distribution and data collection were under the direction and assistance of Nanchang Education Department. The study proved that teacher overload in schools of Nanchang is at the level of moderate. Comparing teachers’ overload with their demographics, it found that the male teachers, teachers working for 21-30 years, teachers with doctoral degrees, and teachers working in the high schools were overloaded the most. Furthermore, the study also revealed that the significant multiple correlations with the multiple coefficient of determination R Square=.686 or 68.6% of teacher overload could be explained by the attributes, from the high to low rank were Long Working Hours, NoneTeaching Tasks, Salary and Income, Students’ Achievement, Parental Expectation, Position Evaluation or Promotion, Teaching Evaluation, and Public Concerns on Teachers. Analyses of teacher overload and strategies for reducing teacher overload for public schools in Nanchang city was provided in the discussion.Item An empirical study: influencing factors of normative susceptibility, collectivism, novelty, value consciousness on consumer’s attitude towards Pirated software in Bangkok, Thailand(2019) Sirion ChaipoopirutanaThis study aimed to find a relationship between normative susceptibility, collectivism, novelty seeking, value consciousness, and consumers’ attitude towards pirated software. The researcher collected the data from customers who has experienced to purchase pirated software from two locations in Bangkok metropolis. The final data were 369 respondents. Non-probability was used to find sampling unit by using quota and convenience sampling. All hypotheses were tested using Structural Equation Model (SEM). The adequate quality of model was measure by measurement model in order to use discriminant validity, convergence validity, and goodnessof-fit. The results of this study, the researcher found that normative susceptibility and collectivism were significant relationship with consumers’ attitude towards pirated software. The results of novelty seeking and value consciousness were not statistical significant relationship with consumers’ attitude towards pirated software.