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  • AU Journal of Management: Vol. 5, No. 2 (2007)
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A predictive model of satisfaction of Bangladeshi patients in two selected private hospitals in Thailand

by Nafis, Adnan

Title:

A predictive model of satisfaction of Bangladeshi patients in two selected private hospitals in Thailand

Author(s):

Nafis, Adnan

Contributor(s):

Assumption University. Martin de Tours School of Management and Economics

Issued date:

2007

Publisher:

Assumption University

Citation:

AU Journal of Management 5, 2 (July-December 2007), 10-20

Abstract:

The rese~h was conducted on 390 Bangladeshi patients of Bum nm grad Hospital and Bangkok Hospital, who traveled from Bangladesh to Thailand for treatmenJ purpose. The objective of this research was to identiJY key service quality factors of Thai private hospitals and assess how Bangladeshi patients' rate them. The service quality dimensions are: reliability, responsiveness, assurance, tangibles, communication, empathy, proce.u feamres., cost, access, billing services and treatment outcomes. A self administered survey method was used to conduct the research with the help of a questionnaire. A non- probability judgment sampling plan was used to collect data. The analysis was done by using SPSS programs. Multiple-regression was used. Descriptive analysis indicates that Bangladeshi patients w~ generally satisfied with the overall service quality of the two Thai Private Hospitals.

Description:

In English ; only abstract in English.

Subject(s):

Assumption University -- Periodicals
Consumer satisfaction
Patient satisfaction
Health services administration
Hospital care -- Quality

Keyword(s):

AU Journal of Management
AU Journal of Management -- 2007

Resource type:

Journal Article

Type:

Text

File type:

application/pdf

Language:

eng

Rights:

This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.

URI:

http://repository.au.edu/handle/6623004553/14327
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  • AU Journal of Management: Vol. 5, No. 2 (2007) [5]


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Copyright © Assumption University.
All Rights Reserved.

Contact Us

The St. Gabriel's Library   
Hua Mak Campus  
Ramkhamhaeng 24, Hua Mak  
Bangkok Thailand 10240  
Tel.: (662) 3004543-62 Ext. 3402  
Fax.: (662) 7191544  
E-Mail Library : library@au.edu  


The Cathedral of Learning Library
Suvarnabhumi Campus
Bang Na-Trad Km. 26 Bangsaothong
Samuthprakarn Thailand 10540
Tel.: (662) 7232024, 7232025
Fax.: (662) 7191544
E-Mail Library : library@au.edu
 

 

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