Browsing Journal of Risk Management and Insurance: Vol. 20 No. 1 (2016) by Author "Suwanna Kitseree"
The effect of relationship quality on cross-buying intention in bancassurance channel: a study on bank customers in Thailand Suwanna Kitseree (Assumption University Press, 2016)
There are limited studies of relationship marketing in Business-to-Consumer, especially in a bancassurance context, although this theory has been previously used in the marketing studies in the past. Thus, this study employed relationship marketing theory and related constructs to explain the success of bancassurance in Thailand. About 700 questionnaires were distributed but only 443 completed sets of questionnaires were qualified for SEM analysis after data cleaning process. Among the antecedents of relationship quality, only relational bonds ...