Leveraging employee engagement and employee performance towards excellent service quality: an action research on TMD hair dressing and beauty salon services in Yangon, Myanmar
by Zaw, Aung Ye
Title: | Leveraging employee engagement and employee performance towards excellent service quality: an action research on TMD hair dressing and beauty salon services in Yangon, Myanmar |
Author(s): | Zaw, Aung Ye |
Degree name: | Doctor of Philosophy |
Degree level: | Doctoral |
Degree discipline: | Organization Development |
Degree department: | Graduate School of Business |
Degree grantor: | Assumption University |
Issued date: | 2015 |
Publisher: | Bangkok : Assumption University |
Description: |
Dissertation (Ph.D. OD)--Assumption University, 2015. |
Subject(s): | Organizational change
Organizational change -- Case studies Leadership |
Keyword(s): | Organization development
Organization development intervention Service quality Employee engagement Employee development Employee performance Hair dressing service in Yangon, Myanmar Beauty salon service in Yangon, Myanmar |
Resource type: | Dissertation |
Extent: | xiii, 187 p. : ill. ; 30 cm. |
Type: | Text |
File type: | application/pdf |
Language: | eng |
Rights: | This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner. |
Rights holder(s): | Assumption University |
URI: | http://repository.au.edu/handle/6623004553/19349 |
Files in this item (EXCERPT) |
|
| View AU-Dissertation-Abstract-19349.pdf ( 501.56 KB ) |
Files in this item (CONTENT) |
|
| View AU-Dissertation-Fulltext-19349.pdf ( 10.78 MB ) |
This item appears in the following Collection(s) |
|
|
Related items
Showing items related by title, author, creator and subject.
-
Leveraging employee engagement and employee performance towards excellent service quality: an action research on TMD Hair Dressing and Beauty Salon Services in Yangon, Myanmar
(2016)
This research paper analyzed the impact of employee engagement and employee performance on the service quality of TMD Hairdressing and Beauty Salon Services in Yangon, Myanmar. This study used organization development interventions (ODIs) to improve employee engagement, employee performance and service quality. The objectives were: to assess and analyze the current situation of the organization; to design and implement the deliberate organization development interventions (ODIs); to measure the initial impact of ODIs; to determine the difference ... -
A study in degree of burnout and ways of coping with stress of selected service employees in Bangkok Metropolis
(Assumption University, 1997) -
