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Leveraging employee engagement and employee performance towards excellent service quality: an action research on TMD hair dressing and beauty salon services in Yangon, Myanmar

by Zaw, Aung Ye

Title:

Leveraging employee engagement and employee performance towards excellent service quality: an action research on TMD hair dressing and beauty salon services in Yangon, Myanmar

Author(s):

Zaw, Aung Ye

Degree name:

Doctor of Philosophy

Degree level:

Doctoral

Degree discipline:

Organization Development

Degree department:

Graduate School of Business

Degree grantor:

Assumption University

Issued date:

2015

Publisher:

Bangkok : Assumption University

Description:

Dissertation (Ph.D. OD)--Assumption University, 2015.
Includes bibliography.

Subject(s):

Organizational change
Organizational change -- Case studies
Leadership

Keyword(s):

Organization development
Organization development intervention
Service quality
Employee engagement
Employee development
Employee performance
Hair dressing service in Yangon, Myanmar
Beauty salon service in Yangon, Myanmar

Resource type:

Dissertation

Extent:

xiii, 187 p. : ill. ; 30 cm.

Type:

Text

File type:

application/pdf

Language:

eng

Rights:

This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.

Rights holder(s):

Assumption University

URI:

http://repository.au.edu/handle/6623004553/19349
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This item appears in the following Collection(s)

  • Dissertations [87]

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    Leveraging employee engagement and employee performance towards excellent service quality: an action research on TMD Hair Dressing and Beauty Salon Services in Yangon, Myanmar 

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    This research paper analyzed the impact of employee engagement and employee performance on the service quality of TMD Hairdressing and Beauty Salon Services in Yangon, Myanmar. This study used organization development interventions (ODIs) to improve employee engagement, employee performance and service quality. The objectives were: to assess and analyze the current situation of the organization; to design and implement the deliberate organization development interventions (ODIs); to measure the initial impact of ODIs; to determine the difference ...
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Copyright © Assumption University.
All Rights Reserved.

Contact Us

The St. Gabriel's Library   
Hua Mak Campus  
Ramkhamhaeng 24, Hua Mak  
Bangkok Thailand 10240  
Tel.: (662) 3004543-62 Ext. 3402  
Fax.: (662) 7191544  
E-Mail Library : library@au.edu  


The Cathedral of Learning Library
Suvarnabhumi Campus
Bang Na-Trad Km. 26 Bangsaothong
Samuthprakarn Thailand 10540
Tel.: (662) 7232024, 7232025
Fax.: (662) 7191544
E-Mail Library : library@au.edu
 

 

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