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dc.contributor.authorChittipa Ngamkroeckjoti
dc.contributor.authorPhattarapon Ounprechavanit
dc.contributor.authorThongdee Kijboonchoo
dc.identifier.citationInternational Conference on Trade, Tourism and Management (ICTTM'2012) December 21-22, 2012 Bangkok (Thailand)en_US
dc.description.abstractThis study aims to help a Thai air conditioning company to understand the turnover intention of employees based on their perception towards the company. Turnover intention revealed the likelihood of leaving the current job by an employee. If turnover rate of skilled professionals was high, the organization might lose the human capital, such as skill, knowledge, and trained human resources to his competitors. Thus, turnover of these individuals incurred both replacement costs and a competitive loss. This research studied factors influencing employees’ turnover intention. A total of 400 questionnaires were distributed in an Air Conditioning Company located in Bangkok. Census survey was adopted. The influences of perception, job satisfaction, and turnover intention were identified through structural equation modeling (AMOS). The casual relationships among perception, job satisfaction, and turnover intention were also confirmed.en_US
dc.format.extent5 pagesen_US
dc.subjectService quality perceptionen_US
dc.subjectJob satisfactionen_US
dc.subjectTurnover intentionen_US
dc.subjectAir conditioningen_US
dc.titleDeterminant Factors of Turnover Intention: A case study of Air Conditioning Company in Bangkok, Thailanden_US
dc.rights.holderChittipa Ngamkroeckjotien_US
dc.rights.holderPhattarapon Ounprechavaniten_US
dc.rights.holderThongdee Kijboonchooen_US
mods.genreConference Paperen_US[Full Text] (

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