Factors Influencing the Resistance to Organizational Change Among Employees in Thailand: A Generational Perspective

Abstract

The research aims to explore the influence of employee participation, motivation, trust and communication on employee resistance to organizational change. The study also explores the degree to which the relationships are moderated by the generational differences (baby boomer, generation X and Y). The rapid growth of the new technological advancements and new processs of work is inevitable. Organizational change occurs from both internal and external factors, which causes complicate responses from the organization’s employees as active support or active resistance. The theoretical framework was based on various research that contributed to the understanding of resistance to organizational change and how the generational influence happened. The study employed a quantitative research method and a five point Likert-scale was used to measure the variables employee participation, motivation trust, communication and resistance to change. The sample comprises of 300 employees from various departments in a few logistic organizations in Thailand. The results of the study indicated there were significant influences of these factors on the resistance to change.