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  • Scholar: AU Graduate School of Education Journal
  • Scholar: Vol. 10, No. 1 (2018)
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  • Journal Articles
  • Scholar: AU Graduate School of Education Journal
  • Scholar: Vol. 10, No. 1 (2018)
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A comparative study on the expected and actual service quality perceived by the students at Boarding Houses of St. Francis Xavier Sisters in Pathein Diocese, Myanmar

by Khaing, May Oo; Yan, Ye

Title:

A comparative study on the expected and actual service quality perceived by the students at Boarding Houses of St. Francis Xavier Sisters in Pathein Diocese, Myanmar

Author(s):

Khaing, May Oo
Yan, Ye

Issued date:

2018

Publisher:

Digital Production Press, Assumption University

Citation:

Scholar: Human Sciences 10, 1 (January-June 2018), 275-286

Abstract:

This study attempted to determine and compare the service quality of the St. Francis Xavier Sisters’ boarding houses as perceived by the students before they joined the boarding houses and while they were staying there. The objectives of this study were (1) to determine the students’ expected perception on service quality before they stay in Sisters’ Boarding Houses of Pathein Dioceses, Myanmar. (2) to determine the students’ actual perception on service quality while they stay in Sisters’ Boarding Houses of Pathein Dioceses, Myanmar. (3) to compare the students’ expected and actual perception towards service quality in Sisters’ Boarding Houses in Pathein Diocese, Myanmar. This study was conducted in ten boarding houses of St. Francis Xavier Sisters in Pathein Diocese, Myanmar. There were 225 boarding students from grade 8 to 11 got involved in this study. The researcher adopted the questionnaire based on Bashir et al. (2012) which aimed to signify the Service quality of five dimensions; namely tangibles, reliability, responsiveness, assurance and empathy at St. Francis Xavier Sisters’ boarding houses. The study found that the total and individual service quality of St. Francis Xavier Sisters’ boarding houses before they stayed and as they stayed there were high. And there was a significant difference between the expected and actual perception towards service management in Sisters’ Boarding Schools of Pathein Diocese, Myanmar. The researcher discussed on the findings and recommended to initiate a culture of continuous improvement for the boarding houses which must be allied to regular monitoring and evaluation.

Subject(s):

Scholar: -- Human Sciences
Scholar: -- Human Sciences -- 2018

Keyword(s):

Boardinghouses
Service quality
St. Francis Xavier Sisters
Pathein Diocese

Resource type:

Journal Article

Extent:

12 pages

Type:

Text

File type:

application/pdf

Language:

eng

Rights:

This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.

Rights holder(s):

Assumption University

URI:

http://repository.au.edu/handle/6623004553/21285
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  • Scholar: Vol. 10, No. 1 (2018) [18]


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Copyright © Assumption University.
All Rights Reserved.

Contact Us

The St. Gabriel's Library   
Hua Mak Campus  
Ramkhamhaeng 24, Hua Mak  
Bangkok Thailand 10240  
Tel.: (662) 3004543-62 Ext. 3402  
Fax.: (662) 7191544  
E-Mail Library : library@au.edu  


The Cathedral of Learning Library
Suvarnabhumi Campus
Bang Na-Trad Km. 26 Bangsaothong
Samuthprakarn Thailand 10540
Tel.: (662) 7232024, 7232025
Fax.: (662) 7191544
E-Mail Library : library@au.edu
 

 

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