Journal of Risk Management and Insurance: Vol. 23 No. 1 (2019)
Factors influencing on intention to use self-service parcel delivery service : an empirical case study of metropolitan and greater Bangkok area
(Assumption University Press, 2019)
The retail sales of global e-commercearecontinuously growing,and e-commerce has gained a huge sharefromphysical retail over the last decadebecause of the impact of better internet access and technology development. All these makeonline shopping easier and more convenient. However, e-commerce businesses face many problems especiallythe risk of delayeddelivery that is the delivery process that delays the arrival of parcels for the customers. This delay called “Last Mile Problem” has negativeeffects onthe onlineshopping of customers”. Deli...