A proposed improvement plan on competencies and skills using generative analysis approach: a case of the staff of the Office of Graduate Studies Assumption University of Thailand
A proposed improvement plan on competencies and skills using generative analysis approach: a case of the staff of the Office of Graduate Studies Assumption University of Thailand
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2020
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eng
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26 pages
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ABAC ODI Journal : Vision. Action. Outcome. 7, 2 (July-December 2020), 13-38
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Abstract
The employees’ success at the workplace depends on their competence and skills to match
job needs and make significant achievements to the institutional goals. The competency of
employees within institutions depends on the knowledge, skills, and experience. The study
focused on the identification of an improvement program on employee competency and
skills within the office of graduate studies. The study demonstrated that the graduate school
of business management plays an essential role in ensuring the employees attain the right
competency and skills. The study employed a phenomenology approach as a part of
qualitative research, using in-depth interviews for data collection, contents analysis, and
interpretation. The key variable of the study included abilities on problem-solving, decision
making, communication, teamwork, adaptability, and customer focus. The data analysis
demonstrated varied results on the components depending on the measured variables. The
findings indicated require action to improve employee competency, skills, and job
performance. The office of the graduate studies improvement plan (OGSIP) focused on each
analyzed component and was essential to improve the competence and skills of the
employees within the institution. The framework of the improvement plan includes
preparation and assessment, planning, implementing, and monitoring. Further studies
recommended comprise the research on advancing performance improvement plans and the
involved challenges.
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