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dc.contributor.authorKalashami, Farzin Hassanzadeh
dc.identifier.citationABAC ODI Journal : Vision. Action. Outcome. 7, 2 (July-December 2020), 13-38en_US
dc.description.abstractThe employees’ success at the workplace depends on their competence and skills to match job needs and make significant achievements to the institutional goals. The competency of employees within institutions depends on the knowledge, skills, and experience. The study focused on the identification of an improvement program on employee competency and skills within the office of graduate studies. The study demonstrated that the graduate school of business management plays an essential role in ensuring the employees attain the right competency and skills. The study employed a phenomenology approach as a part of qualitative research, using in-depth interviews for data collection, contents analysis, and interpretation. The key variable of the study included abilities on problem-solving, decision making, communication, teamwork, adaptability, and customer focus. The data analysis demonstrated varied results on the components depending on the measured variables. The findings indicated require action to improve employee competency, skills, and job performance. The office of the graduate studies improvement plan (OGSIP) focused on each analyzed component and was essential to improve the competence and skills of the employees within the institution. The framework of the improvement plan includes preparation and assessment, planning, implementing, and monitoring. Further studies recommended comprise the research on advancing performance improvement plans and the involved challenges.en_US
dc.format.extent26 pagesen_US
dc.rightsThis work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.en_US
dc.subjectHuman resourceen_US
dc.subjectDecision makingen_US
dc.subject.otherABAC ODI Journal : -- Vision. Action. Outcomeen_US
dc.subject.otherABAC ODI Journal : -- Vision. Action. Outcome. -- 2020en_US
dc.titleA proposed improvement plan on competencies and skills using generative analysis approach: a case of the staff of the Office of Graduate Studies Assumption University of Thailanden_US
dc.rights.holderAssumption Universityen_US
mods.genreJournal Articleen_US[Full Text] (

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