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  • Scholar: AU Graduate School of Education Journal
  • Scholar: Vol. 12, No. 2 (2020)
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  •   AU-IR Home
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  • 2.13 Graduate Programs of Education (Human Sciences)
  • Journal Articles
  • Scholar: AU Graduate School of Education Journal
  • Scholar: Vol. 12, No. 2 (2020)
  • View Item
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A comparative study of students' perception towards quality assurance management according to their demographics at a university in Bangkok, Thailand

by Pang, Yanmei; Ye, Yan

Title:

A comparative study of students' perception towards quality assurance management according to their demographics at a university in Bangkok, Thailand

Author(s):

Pang, Yanmei
Ye, Yan

Issued date:

2020

Citation:

Scholar: Human Sciences 12, 2 (July-December 2020), 284-298

Abstract:

The main purpose of this study was to comparethe students’ perception towards quality assurance management at a selecteduniversity in Bangkok, Thailand. By applying the AUN-QA assessment framework and the theory of total quality management, this study identified students’ perception towards 6 categories: 1) top management commitment, 2) academic staff quality, 3) support staff quality, 4) student advice and support, 5) facility and infrastructure and 6) student focus, compared their perceptions according to 3 pieces of demographics. The results of this study indicated that, the students in the target universityhelda relatively positive attitude towards quality assurance management. Furthermore, students'most satisfying quality assurance management was student advice and support. The independent sample t-test showed that there was nosignificant difference of students’ perceptions towards quality assurancemanagement according to students’ gender and nationality, and one-way ANOVA showed that there was no significant difference of students’ perception according to their age. The researcherdiscussed onthe research findings and provided corresponding suggestions to related stakeholders including students, academic staff, support staff, and the top leadership at the selected university in Bangkok, Thailand.

Subject(s):

Scholar: -- Human Sciences
Scholar: -- Human Sciences -- 2020

Keyword(s):

Students' perception
Internal quality assurance
Total quality management
Quality assurance management
University in Bangkok

Resource type:

Journal Article

Extent:

15 pages

Type:

Text

File type:

application/pdf

Language:

eng

Rights:

This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.

Rights holder(s):

Assumption University

URI:

http://repository.au.edu/handle/6623004553/24257
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  • Scholar: Vol. 12, No. 2 (2020) [21]


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E-Mail Library : library@au.edu
 

 



Copyright © Assumption University.
All Rights Reserved.

Contact Us

The St. Gabriel's Library   
Hua Mak Campus  
Ramkhamhaeng 24, Hua Mak  
Bangkok Thailand 10240  
Tel.: (662) 3004543-62 Ext. 3402  
Fax.: (662) 7191544  
E-Mail Library : library@au.edu  


The Cathedral of Learning Library
Suvarnabhumi Campus
Bang Na-Trad Km. 26 Bangsaothong
Samuthprakarn Thailand 10540
Tel.: (662) 7232024, 7232025
Fax.: (662) 7191544
E-Mail Library : library@au.edu
 

 

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