Browsing AU Journal of Management: Vol. 5, No. 2 (2007) by Author "Nafis, Adnan"
A predictive model of satisfaction of Bangladeshi patients in two selected private hospitals in Thailand Nafis, Adnan (Assumption University, 2007)
The rese~h was conducted on 390 Bangladeshi patients of Bum nm grad Hospital and Bangkok Hospital, who traveled from Bangladesh to Thailand for treatmenJ purpose. The objective of this research was to identiJY key service quality factors of Thai private hospitals and assess how Bangladeshi patients' rate them. The service quality dimensions are: reliability, responsiveness, assurance, tangibles, communication, empathy, proce.u feamres., cost, access, billing services and treatment outcomes. A self administered ...