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dc.contributor.authorThoranin Phunphitphat
dc.date.accessioned2015-06-26T10:15:13Z
dc.date.available2015-06-26T10:15:13Z
dc.date.issued2008
dc.identifier.urihttp://repository.au.edu/handle/6623004553/5549
dc.descriptionProject Report (M.Sc.Mgt.) -- Assumption University, 2008.
dc.descriptionIncludes bibliography.
dc.format.extent86 p. ; 30 cm.
dc.format.mimetypeapplication/pdf
dc.language.isoeng
dc.publisherAssumption University
dc.rightsThis work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.
dc.subject.otherCustomer services
dc.subject.otherBusiness logistics -- Customer services -- Quality control
dc.titleThe relationship between service quality and service recovery toward customer retention in ocean liner business
dc.typeText
mods.edition1st ed.
mods.genreProject Report
mods.location.physicalLocationAU Archives, 4th Floor (Cathedral of Learning)
thesis.degree.departmentGraduate School of eLearning
thesis.degree.disciplineManagement
thesis.degree.grantorAssumption University
thesis.degree.levelMasters
thesis.degree.nameMaster of Science
au.identifier.bibno0019-4476
au.identifier.callnoProject Report MS7000 T487r 2008


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