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  • 2.01 Martin de Tours School of Management and Economics
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Author
Srobol Smutkupt (8)
Liang, Liu (2)Sutta Sornmayura (2)Wasana Marksin (2)Aruna Chawla (1)Chanasit Thanathawee (1)Chatchawan Trakoonsitthisri (1)Chuthin Thanasarnaksorn (1)Donn Pjongluck (1)Kanokporn Kleosakul (1)... View MoreSubjectJournal of Supply Chain Management: -- Research & Practice (7)Journal of Supply Chain Management: -- Research & Practice -- 2017 (3)Activity-based costing (ABC) (1)Activity-based management (ABM) (1)Call centers (1)Cost driver (1)Customer satisfaction (1)DMAIC (1)Freight forwarders (1)Insourcing (1)... View MoreDate Issued2020 (1)2019 (1)2018 (1)2017 (3)2016 (2)

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Improving quality and agent's performance in Bangkok call centres 

Aruna Chawla; Srobol Smutkupt (Assumption University Press, 2019)
Quality in the call center industry is one of the major objectives difficult to achieve when considering call center agents, with their need to find a balance between the number of calls received, average ...
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Applying an EOQ model to reduce an inventory cost 

Russarin Jiraruttrakul; Srobol Smutkupt; Wasana Marksin; Liang, Liu; Chanasit Thanathawee (Assumption University Press, 2017)
This research study applies an EOQ model (Economic Order Quantity) to reduce an inventory cost. The focus ABC Company is a Beer Importer in Thailand. It faced the problem of high inventory cost and lackluster inventory ...
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Improving vehicle tracking in a holding carpark 

Chatchawan Trakoonsitthisri; Srobol Smutkupt; Orawee Thongkam; Sutta Sornmayura (Assumption University Press, 2017)
This research was conducted to improve the operation of a parking area for vehicles waiting for export, and reduce the cost of management fees, through implementation of a barcode system. Barcoding is an automated ...
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Costing a freight forwarder's outsourcing decision 

Kasaem Limkarnjanachote; Srobol Smutkupt; Wasana Marksin; Sutta Sornmayura; Liang, Liu (Assumption University Press, 2016)
Any international Freight Forwarder in Thailand faces tough competition. Airfreight is needed for some goods. The cost is high, but can be offset by low inventory cost. FF Company, the focus firm, provides airfreight ...
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Applying activity-based costing and activity-based management methods to estimate manufacturing costs and activities 

Kanokporn Kleosakul; Srobol Smutkupt (Assumption University Press, 2018)
At present, the intense competition in many industries has made many companies aware of the costs and resources utilization within the organization. The key issue that all companies take into account is ...
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Battery transport optimization by a Vehicle Manufacturer in Thailand 

Suphanida Leekijwiridhpol; Srobol Smutkupt; Vilasinee Srisarkun; Chuthin Thanasarnaksorn (Assumption University Press, 2016)
This study is about battery transportation by a Vehicle Manufacturer that was found to have inefficient space utilization in the truck container. This problem negatively affected the company's profit and opportunity. ...
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Business process improvement of customer service for an eBay jewelry company 

Woraphol Aummontha; Srobol Smutkupt (Assumption University Press, 2017)
Increasingly buyers shun retail shops in favor of online sellers. The focus firm in this research is a gemstone wholesale company which sells its jewelry on eBay. It had an inefficient operation process that was causing ...
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The improvement of stock allocation lead time by using lean six sigma 

Pattama Sangphang; Srobol Smutkupt; Donn Pjongluck (Assumption University Press, 2020)
In the high level of competition in the market, customer satisfaction is very important for many companies to respond to the customer requirementsuch as on-time delivery. The current stock allocation process ...


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Copyright © Assumption University.
All Rights Reserved.

Contact Us

The St. Gabriel's Library   
Hua Mak Campus  
Ramkhamhaeng 24, Hua Mak  
Bangkok Thailand 10240  
Tel.: (662) 3004543-62 Ext. 3402  
Fax.: (662) 7191544  
E-Mail Library : library@au.edu  


The Cathedral of Learning Library
Suvarnabhumi Campus
Bang Na-Trad Km. 26 Bangsaothong
Samuthprakarn Thailand 10540
Tel.: (662) 7232024, 7232025
Fax.: (662) 7191544
E-Mail Library : library@au.edu
 

 

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