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    Forecasting techniques for a needle manufacturer 

    Kanoklak Thamjong; Piyawan Puttibarncharoensri; Chuthin Thanasarnaksorn (Assumption University Press, 2020)

    Currently, one of the most significant activities in supply chain management is inventory management, so various theories and concepts have been illustrated on how to get a well-managed inventory. The purpose of this research is to optimize theinventory level and suggest procurement planning to know thedemand forecast and a proper replenishment quantity of consumablestock, ABC Analysis model based on dollar value hasbeenapplied to prioritize significanceof the stock for the company topayattentionto. Fore...
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    The improvement of stock allocation lead time by using lean six sigma 

    Pattama Sangphang; Srobol Smutkupt; Donn Pjongluck (Assumption University Press, 2020)

    In the high level of competition in the market, customer satisfaction is very important for many companies to respond to the customer requirementsuch as on-time delivery. The current stock allocation process of company is inefficient to respond to on-time delivery and achieve customer requirement. The purpose of this research was to improve the stock allocation process of company by reducing sales order lines adjustment and lead time process. DMAIC model was applied to find activities that should be improved. The redesign pr...
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    Application of backhaul strategy for powder beverage products 

    Kulanan Imvimol; Chanita Jiratcho; Titinan Nakornsri (Assumption University Press, 2020)

    The empty slot or space truck can create the underutilization of transportation for trip.This creates the low capacity of road usage, waste time and resources in transportation.In this researchfocused on vehicle route management intransferring the products from Khon Kaen to Bangkok. To reduce the transportation costwithhighroute utilization, the route of transportation needsto redesign to find the opportunity cost-savingwith effects price competitiveness of cost of goods sold.Backhaul strategy is one of the tools to incre...
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    Defect reduction by dmaic method: a case study of a jewelry manufacturer 

    Luederat Chartmongkoljaroen; Radha Sirianukul; Piyawan Puttibarncharoensri; Wasana Marksin (Assumption University Press, 2019)

    This research is a case study of a jewelry manufacturerwith the purposes to solve a problem of the defect rate of resins in the modeling department. DMAIC methodology (Define, Measure, Analyze, Improve, and Control) was applied in the research to analyze and identify root causes of the defective resins, improve modeling processes,and reduce a defect rate of resins.Data were collected by using the data collection forms, observations, interviews, and historical data. As a result, there are eight root causes of the defects divided into four catego...
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    Identifying the association between supply chain integration and supply chain performance on competitive advantage among tailoring shops in Thailand 

    John, Jerry; Srobol Smutkup (Assumption University Press, 2019)

    This research paper aimsto study‘The relationship of Supply Chain Integration (SCI) towards Supply Chain Performance (SCP) and the direct relationship between Supply Chain Performance (SCP) and Competitive Advantage (CA)among small enterprises(SE).The researcher identified the managers of tailoring shops operating in Bangkok, Hua Hin and Pattaya in Thailand as the target samplefor this researchstudy. The researchwas carried out during 2019 on a convenience sample of 410respondents with data col...
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    The factors influencing the success of Railway transportation: a case study of China Railway Express 

    Guo, Jing; Chanasit Thanathawee (Assumption University Press, 2019)

    In The Belt and Road Initiative, China Railway Express is an international railway containertransportation project, which promotes the development of trade and related industries in thecountries along The Belt and Road Initiative. In the development of China Railway Express, itstill has some problems that are barriers to its development, such as vicious competition androutes overlap. The objective of this research is to find the priority factors that influence thedevelopment and success of China Railway Express and present the ...
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    Managing hazardous waste of chemical inventory : a case study of textile manufacturer in Thailand 

    Singh, Ravi Raj; Vilasinee Srisarkun (Assumption University Press, 2019)

    This research is a case study of textile manufacturer in Thailand. Being a manufacturing industry, the company is facing a lot of hazardous waste generating in their chemical storage to preparation area. The objective of this research was to find the certain root cause of the waste in the process, which is not adding value. The research is also trying to find the solution and implement appropriate methodology to eliminate non-value added activities from the hazardous chemical inventory. R...
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    Improving quality and agent's performance in Bangkok call centres 

    Aruna Chawla; Srobol Smutkupt (Assumption University Press, 2019)

    Quality in the call center industry is one of the major objectives difficult to achieve when considering call center agents, with their need to find a balance between the number of calls received, average handling time of calls, or post wrap-up time in each call. The focal firm, AURSA Company, realizes the importance of helping agents to develop and deliver the right kind of quality to customers on call. From data analysis, the researcher found that the company’s call center agents’ performance th...
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    Investigating methods and challenges of Kaizen execution: a case study of an engineering firm in Pakistan 

    Karimi, Haris; Chanita Jirachot (Assumption University Press, 2018)

    KAIZEN is a system of a continuous endeavor by an organization to improve its business activities and processes, the goal being to improve the quality of products and services so that the organization can meet full customer satisfaction. Kaizen can be an integrated and company-wide approach through collaboration of all the levels of the organization: top management, middle managers and front-line employees. Commitment, genuine participation and motivation of all the three actors are critical factors. The purpose of this study i...
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    Applying activity-based costing and activity-based management methods to estimate manufacturing costs and activities 

    Kanokporn Kleosakul; Srobol Smutkupt (Assumption University Press, 2018)

    At present, the intense competition in many industries has made many companies aware of the costs and resources utilization within the organization. The key issue that all companies take into account is cost reduction while maintaining and building business process improvement in order to satisfy customers’ requirements.
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    Risks posed by uncertainties in the supply chain 

    Lawrence, Brian C.; Athisarn Wayuparb (Assumption University Press, 2018)

    Competition today is so savage that it creates uncertainties a real threat to an organization’s survival. Creating and managing supply chains is a method for controlling these uncertainties. This paper examines empirical research from postgraduate students and scholarly papers published in the journal of an international university in Thailand, on supply chain techniques.
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    Customer satisfaction and word of mouth towards online taxi providers: a case study of Grab and Uber 

    Chatbongkot Cheewathanakornkul; Chanita Jiratchot (Assumption University Press, 2018)

    The first objective of this research is to analyze the main factors influencing customer satisfaction,including service quality, self-service technology,and price. Without any one of these factors, the customers might not fully be satisfied with the services of the online taxi providers who are the focus of this case study. The second objective is to examine the relationship between customer satisfaction and word of mouth perceptions. Yamane’s theory is used to determine the sample size. Reliability and Factor Analysis have bee...
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    An application of value stream mapping to improve purchase order process  

    Phasinee Chuensunk; Piyawan Puttibarncharoensri; Yenrudee Tantisiriphaiboon (Assumption University Press, 2018)

    This research is about an electricity generating company whose long lead time in its procurement process for spare parts after breakdowns caused internal customer complaints. The focus firm, Allied Generating Company (AGCo), is in a sensitive industry, that of supplying electricity to provincial and national grids in Thailand. Therefore, the procurement problem is a threat to the nation’s economy as well as to the reputation of the AGCo firm. To solve this embarrassing problem, this research applied the Valu...
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    Factors affecting patient satisfaction in public Hospitals in Bangkok 

    Aunthikarn Sudjai; Chanita Jiratchot (Assumption University Press, 2018)

    Customer satisfaction is an important parameter for assessing the quality of patient services. There is a need to assess public hospitals because they are important providers of services to patients, whose satisfaction is important. This study examined the relationship between service quality and the resultant customer satisfaction as experienced by patients. This led to an examination of the relationship between that satisfaction and patient loyalty. The research methodology consisted of a quantitative ...
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    An application of the savings method to a vehicle routing problem 

    Chatsuree Kamthornsawat; Athisarn Wayuparb (Assumption University Press, 2017)

    This paper presents the authors’ research study of the vehicle routing practices of a transport company. This firm provides the delivery of Printed Circuit Board Assembly (PCBA) and electronics components to customers in the Bangkok Metropolitan Region and neighboring provinces in the Central and East regions of Thailand. Currently, traditional truck management is being practiced: this lacks a systematic approach by using only personal experience information.The inefficient truck management problem in this ca...
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    Business process improvement of customer service for an eBay jewelry company 

    Woraphol Aummontha; Srobol Smutkupt (Assumption University Press, 2017)

    Increasingly buyers shun retail shops in favor of online sellers. The focus firm in this research is a gemstone wholesale company which sells its jewelry on eBay. It had an inefficient operation process that was causing the company’s late delivery rate to exceed 4.00%, which was the new standard eBay requirement. The research objective of this project is to identify the root cause of this major problem, find solutions and implement improvement action. The Business Process Improvement model (BPI) was chosen to improve the internal process ...
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    Triangular backhaul to reduce cost 

    Sirinapa Jantrapon (Assumption University Press, 2015)

    Freight transportation charge is a major expense for this focus exporting company in a competitive market. Data analysis revealed that the company is under-utilizing its vehicles due to empty truck trips. The company looked for ways to minimize these empty runs. by considering a backhauling strategy. The company selected the triangular backhauling form as it has the best combination of inbound packaging material and outbound delivery of finished goods. The proposed strategy was tested on the transportation reports for 2014, using Excel, to ca...
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    Sea freight cost reduction by long term contact 

    Zhao, Yue Cheng (Assumption University Press, 2015)

    The focus company in Bangkok is a freight forwarder offering a one-stop cargo export service by containership. It has been losing customers to competitors who offer a lower price. The company wondered whether switching its purchasing method from spot-buying to a long­ term contract with an ocean liner firm would reduce the freight cost, enabling it to offer lower prices to its customers and thus retain them. This study explores the advantages and disadvantages of signing a long-term contract, to understand the factors and conditions which enabl...
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    Customer satisfaction with air transport 

    Kanyarat Aueanantakorn (Assumption University Press, 2015)

    This research investigates factors that affect customer satisfaction in two Asian airlines, Levant and EAX Three factor-types were chosen: logistics, marketing, and behavioral intention. Logistics factors included flight schedule and waiting time. Marketing factors included in:flight service quality, price and promotions, and brand image. The relationship between customer satisfaction and behavioral intention of the airline customers was examined. Finally, differences between the responses of customers of the two airlines were compared. Quanti...
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    The future of Thailand's logistics companies 

    Orawee Thongkam; Pavilas Chaochankit; Sutta Sornmayura; Wasana Marksin (Assumption University Press, 2015)

    Logistics companies are well established in Thailand. They service trading companies within Thailand and beyond its borders. There is tough competition in an ever increasing global complex world, in which mega-trends will greatly influence societies, businesses, and logistics firms. As one of the ten members of the Association of Southeast Nations (ASEAN), Thailand faces the imminence of the ASEAN Economic Community (AEC) in December 2015, which presents challenges and opportunities. ASEAN becomes a single market and production base, which, wi...