Factors Affecting the Success of Enterprise Resource Planning Systems in Thailand
Factors Affecting the Success of Enterprise Resource Planning Systems in Thailand
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2015
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eng
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application/pdf
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20 pages
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Silpakorn University Science and Technology Journal, 9(2), 20- 39
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Abstract
previous studies affect the success of thedevelopment, implementation, adoption, and use of Enterprise Resource Planning systems (ERP) inorganizations. Six factors organized in two categories (Characteristics of Users and the System andOrganizational Issues and System Development Approaches) were decomposed into 73 associated indicators.Data related to the indicators was collected by questionnaire from a sample of 211 stakeholders withexperience with ERP used in organizations in Thailand. Although the results confirmed many findingsreported in previous studies important differences were found between male and female stakeholders as wellas between those working in IT andnon IT positions. In addition, compared to previous studies less emphasisthan expected was given to the importance of characteristics of the organization, characteristics of users,change management activities, and aspects of system development and implementation. The findings are ofparticular importance to ERP project leaders/members, users, and vendors in Thailand.