An educational intervention to improve cross-cultural, conflict resolution skills in Thai medical tourism
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2011
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eng
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application/pdf
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Scholar: AU Graduate School of Education Journal 3, 1 (April 2011), 161-166
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An educational intervention to improve cross-cultural, conflict resolution skills in Thai medical tourism
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While low English language proficiencies create
significant barriers to communication, cultural dimensions
in Thai medical tourism make cross-cultural conflict
resolution (CCCR) even more problematic. Previous
studies and interventions in English Language Teaching
(ELT), English for Specific Purposes (ESP) and Medical
English Education (MEE) have focused on English
language skills and cross-cultural knowledge. Significant
improvements in conflict resolution skills have not been
noted. This intervention integrates medical English and
counseling skills. In each lesson, the instructor uses a skills
scaffolding approach, and sequences learning objectives
along Bloom‘s revised taxonomy of learning skills (BRT).
The conflict resolution instruction and practice are based
on Rosenberg‘s Non-violent Communication (NVC)
protocols (2003). Participants learn and apply counseling
skills via readings, role-plays, games and discussions.
Conflict scenarios in medical tourism provide the primary
content. The first third of the thirty, weekly, medical
English and counseling workshops at Piyavate Hospital,
Bangkok, and the first three study phases of six, preassessment,
curriculum development and progress
assessments of workshops one through ten have been
completed. The assessment results reported here convey
participants‘ conflict and cross-cultural communication
values in three areas: uncertainty avoidance, conflict
avoidance, and patient assertiveness. Both pre-assessment
and progress assessment include completion of an
eighteen- item Likert scale survey derived from Hofstede
(1980), and Chareonrook (2000). This integrative approach
via combined medical English and conflict-resolution
training suggests ways that counseling may be integrated
into Thai, medical English curriculum.
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In English ; only abstract in English.
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Thailand
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