Key components of service quality measurement system : a case study of International Petroleum 1987 Company Limited

Files
AU-Thesis-Fulltext-174793.pdf (26.15 MB)
Files (Excerpt)
AU-Thesis-Abstract-174793.pdf (192.29 KB)
Publisher
Assumption University
Issued Date
2003
Genre
Thesis
Edition
1st ed.
Language
eng
File Type
application/pdf
No. of Pages/File Size
125 p. : ill. ; 30 cm.
Call number
Thesis 658.812 M474k 2003
Title
Key components of service quality measurement system : a case study of International Petroleum 1987 Company Limited
Author(s)
Maytinee Saelim
Advisor(s)
Patricia Arttachariya
Description
Thesis (M.M.) -- Assumption University, 2003.
Includes bibliography.
Degree Name
Master of Management
Degree Level
Masters
Degree Department
Graduate School of Business
Degree Grantor(s)
Assumption University
Subject(s)
International Petroleum 1987 Co., Ltd
 Customer services -- Management -- Case studies
 Service industries -- Quality control
Rights
This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.
Physical Location
AU Archives, 4th Floor (Cathedral of Learning)
URI
https://repository.au.edu/handle/6623004553/1936
Collections
Theses