Facekute Facial Foam has been established in 2015. The primary target market is teenagers and
young adults aged 13 – 25 years old. The product is available and sold mainly online. This
research aims to identify factors that affect customer satisfaction on Organic Facial Foam, to
define the relationship between customer satisfaction and product quality, reliability, price,
product design; to determine the impacts of each independent variable on dependent variable,
and to provide recommendations for improvement. The scope of this research focused on
customers aged 13 – 25 year old who purchased and used Facekute Facial Foam. The survey was
conducted online. The research instrument was an online questionnaire and data was collected
from sample of 278 experienced customers. The significance and relationships of product
quality, reliability, price, and product design on customer satisfaction were analyzed by using the
multiple linear regression. The result provided important managerial implications to organic
facial form industry to focus on customer satisfaction in order to augment profit.
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