Behavioral intention of Bangkokians to adopt mobile payment services by type of users
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Publisher
Issued Date
2018
Genre
Language
eng
File Type
application/pdf
No. of Pages/File Size
13 pages
Citation
AU-GSB e-JOURNAL 11, 1 (June 2018), 34-46
Title
Behavioral intention of Bangkokians to adopt mobile payment services by type of users
Author(s)
Abstract
Technology and Trend of mobile payment or cashless wallet have continuously grown and the potential to replace the traditional payment method is large. The purpose of this study is to understand the factors that impact customer behavioral intention to start using mobile payment service in the case of Thai people in Bangkok. Also, investigate the difference between 2 types of user as personal used user and business owner user toward the behavioral intention to adopt mobile payment services. A conceptual model in this study was developed based on element of innovation diffusion theory and technology acceptance. The questionnaire was provided and collected by 400 respondents by convenience, quota and the snow-ball sampling method. The methods used to analyze are linear regression and independent sample t-test. The findings show which factors have impact on customer behavioral intention to adopt mobile payment service.
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