The study of service quality dimensions and call center performance : a case study of MSMS Company

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Publisher
Bangkok : Assumption University
Issued Date
2004
Genre
Thesis
Edition
1st ed.
Language
eng
File Type
application/pdf
No. of Pages/File Size
96 p. ; 30 cm.
Call number
Thesis 658.812 A871s 2004
Title
The study of service quality dimensions and call center performance : a case study of MSMS Company
Author(s)
Athipong Mongkhonsuksawat
Advisor(s)
Tayko, Perla Rizalna M.
Description
Thesis (M.M.)--Assumption University, 2004.
Includes bibliography.
Degree Name
Master of Management
Degree Level
Masters
Degree Department
Graduate School of Business
Degree Grantor(s)
Assumption University
Subject(s)
Customer services -- Management
 Customer services -- Evaluation
 Call centers -- Customer services
Rights
This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.
Physical Location
AU Archives, 4th Floor (Cathedral of Learning)
URI
https://repository.au.edu/handle/6623004553/2287
Collections
Theses