The study of service quality dimensions and call center performance : a case study of MSMS Company
The study of service quality dimensions and call center performance : a case study of MSMS Company
| au.identifier.bibno | 0017-2211 | |
| au.identifier.callno | Thesis 658.812 A871s 2004 | |
| dc.contributor.author | Athipong Mongkhonsuksawat | |
| dc.date.accessioned | 2015-06-26T05:14:54Z | |
| dc.date.available | 2015-06-26T05:14:54Z | |
| dc.date.issued | 2004 | |
| dc.description | Thesis (M.M.)--Assumption University, 2004. | |
| dc.description | Includes bibliography. | |
| dc.format.extent | 96 p. ; 30 cm. | |
| dc.format.mimetype | application/pdf | |
| dc.identifier.uri | https://repository.au.edu/handle/6623004553/2287 | |
| dc.language.iso | eng | |
| dc.publisher | Bangkok : Assumption University | |
| dc.rights | This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner. | |
| dc.subject.other | Customer services -- Management | |
| dc.subject.other | Customer services -- Evaluation | |
| dc.subject.other | Call centers -- Customer services | |
| dc.title | The study of service quality dimensions and call center performance : a case study of MSMS Company | en_US |
| dc.type | Text | |
| mods.edition | 1st ed. | |
| mods.genre | Thesis | |
| mods.location.physicalLocation | AU Archives, 4th Floor (Cathedral of Learning) | |
| thesis.degree.department | Graduate School of Business | |
| thesis.degree.grantor | Assumption University | |
| thesis.degree.level | Masters | |
| thesis.degree.name | Master of Management |