The development and measurement of different service quality models

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au.identifier.bibno0021-0591
au.link.externalLink[Full Text](https://aujm.au.edu/index.php/aujm/article/view/121/102)
dc.contributor.authorSirion Chaipoopirutana
dc.contributor.otherAssumption University. Martin de Tours School of Management and Economics
dc.date.accessioned2015-07-03T07:53:37Z
dc.date.available2015-07-03T07:53:37Z
dc.date.issued2008
dc.descriptionIn English ; only abstract in English.
dc.description.abstractThis article outlines the development of service quality models. from the earlier Nordic model, the Gaps model, SERVQUAL and SER VP ERF models. to the most recent, the service quality of int em et search engines (adapted from SERVQUAL), and perceptions of educational service quality (adapted from SERVPERF). The author presents and discusses the basis of development of each service model, service quality structures, and element of each service industry. Finally, the implications for service quality model improvement and further research are discussed.
dc.format.mimetypeapplication/pdf
dc.identifier.citationAU Journal of Management 6, 1 (January-June 2008), 45-51
dc.identifier.urihttps://repository.au.edu/handle/6623004553/13986
dc.language.isoeng
dc.publisherAssumption University
dc.rightsThis work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.
dc.subjectAU Journal of Management
dc.subjectAU Journal of Management -- 2008
dc.subject.otherAssumption University -- Periodicals
dc.subject.otherCustomer services -- Quality control
dc.subject.otherQuality assurance
dc.titleThe development and measurement of different service quality modelsen_US
dc.typeText
mods.genreJournal Article
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AU Journal of Management: Vol. 6, No. 1 (2008)