The relationship between service quality and service recovery toward customer retention in ocean liner business

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AU-Project-Report-Fulltext-194476.PDF (2.21 MB)
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AU-Project-Report-Abstract-194476.PDF (360.31 KB)
Publisher
Assumption University
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Issued Date
2008
Copyright Date
Genre
Project Report
Series
Edition
1st ed.
Language
eng
File Type
application/pdf
No. of Pages/File Size
86 p. ; 30 cm.
ISBN
ISSN
eISSN
DOI
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Access Status
Call number
Project Report MS7000 T487r 2008
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Copyright date
Physical location
Citation
Title
The relationship between service quality and service recovery toward customer retention in ocean liner business
Other title(s)
Author(s)
Thoranin Phunphitphat
Editor(s)
Advisor(s)
Mayuree Aryupong
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Other Contributor(s)
Abstract
Table of contents
Description
Project Report (M.Sc.Mgt.) -- Assumption University, 2008.
Includes bibliography.
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Links
Sponsorship
Spatial coverage
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Degree Name
Master of Science
Degree Level
Masters
Degree Department
Graduate School of eLearning
Degree Discipline
Management
Degree Grantor(s)
Assumption University
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Subject(s)
Customer services
 Business logistics -- Customer services -- Quality control
Keyword(s)
Rights
This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.
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Physical Location
AU Archives, 4th Floor (Cathedral of Learning)
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URI
https://repository.au.edu/handle/6623004553/5549
Collections
Project’s Reports/Final Reports