The relationship between service quality and service recovery toward customer retention in ocean liner business

au.identifier.bibno 0019-4476
au.identifier.callno Project Report MS7000 T487r 2008
dc.contributor.advisor Mayuree Aryupong
dc.contributor.author Thoranin Phunphitphat
dc.date.accessioned 2015-06-26T10:15:13Z
dc.date.available 2015-06-26T10:15:13Z
dc.date.issued 2008
dc.description Project Report (M.Sc.Mgt.) -- Assumption University, 2008.
dc.description Includes bibliography.
dc.format.extent 86 p. ; 30 cm.
dc.format.mimetype application/pdf
dc.identifier.uri https://repository.au.edu/handle/6623004553/5549
dc.language.iso eng
dc.publisher Assumption University
dc.rights This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.
dc.subject.other Customer services
dc.subject.other Business logistics -- Customer services -- Quality control
dc.title The relationship between service quality and service recovery toward customer retention in ocean liner business en_US
dc.type Text
mods.edition 1st ed.
mods.genre Project Report
mods.location.physicalLocation AU Archives, 4th Floor (Cathedral of Learning)
thesis.degree.department Graduate School of eLearning
thesis.degree.discipline Management
thesis.degree.grantor Assumption University
thesis.degree.level Masters
thesis.degree.name Master of Science
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