The relationship between service quality and service recovery toward customer retention in ocean liner business
The relationship between service quality and service recovery toward customer retention in ocean liner business
au.identifier.bibno | 0019-4476 | |
au.identifier.callno | Project Report MS7000 T487r 2008 | |
dc.contributor.advisor | Mayuree Aryupong | |
dc.contributor.author | Thoranin Phunphitphat | |
dc.date.accessioned | 2015-06-26T10:15:13Z | |
dc.date.available | 2015-06-26T10:15:13Z | |
dc.date.issued | 2008 | |
dc.description | Project Report (M.Sc.Mgt.) -- Assumption University, 2008. | |
dc.description | Includes bibliography. | |
dc.format.extent | 86 p. ; 30 cm. | |
dc.format.mimetype | application/pdf | |
dc.identifier.uri | https://repository.au.edu/handle/6623004553/5549 | |
dc.language.iso | eng | |
dc.publisher | Assumption University | |
dc.rights | This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner. | |
dc.subject.other | Customer services | |
dc.subject.other | Business logistics -- Customer services -- Quality control | |
dc.title | The relationship between service quality and service recovery toward customer retention in ocean liner business | en_US |
dc.type | Text | |
mods.edition | 1st ed. | |
mods.genre | Project Report | |
mods.location.physicalLocation | AU Archives, 4th Floor (Cathedral of Learning) | |
thesis.degree.department | Graduate School of eLearning | |
thesis.degree.discipline | Management | |
thesis.degree.grantor | Assumption University | |
thesis.degree.level | Masters | |
thesis.degree.name | Master of Science |
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