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2 Faculties
2.11 Graduate School of Business and Advanced Technology Management
Dissertations
Enhancing service quality towards customer satisfactions through action research in marketing and operation department of MICTDC, Myanmar
Enhancing service quality towards customer satisfactions through action research in marketing and operation department of MICTDC, Myanmar
Files
AU-Dissertation-Fulltext-19348.pdf
(76.17 MB)
Files (Excerpt)
AU-Dissertation-Abstract-19348.pdf
(453.44 KB)
Publisher
Bangkok : Assumption University
Issued Date
2016
Genre
Dissertation
Language
eng
File Type
application/pdf
No. of Pages/File Size
ix, 161 p. : ill. ; 30 cm.
Call number
Dissertation T532e 2016
Title
Enhancing service quality towards customer satisfactions through action research in marketing and operation department of MICTDC, Myanmar
Author(s)
Thu, Yin Win
Advisor(s)
Binkert, Jacqueline
Description
Dissertation (Ph.D. OD)--Assumption University, 2016.
Includes bibliography.
Degree Name
Doctor of Philosophy
Degree Level
Doctoral
Degree Department
Graduate School of Business
Degree Discipline
Organization Development
Degree Grantor(s)
Assumption University
Subject(s)
Organizational change
Organizational change -- Case studies
Customer satisfaction
Keyword(s)
Organization development
Organization development intervention
Consumer satisfaction
Service quality
Rights
This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.
Physical Location
AU Archives, 4th Floor (Cathedral of Learning)
URI
https://repository.au.edu/handle/6623004553/19348
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