A positive mindset in the service industry towards enhancing employees' competencies, confidence, performance, English proficiency and customer delight: a case study of the Montien Riverside Hotel Bangkok

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au.identifier.callnoDissertation C439p 2015
dc.contributor.advisorTayko, Perla Rizalina M.
dc.contributor.authorChaloemwut Ponsamritinan
dc.date.accessioned2017-02-24T01:33:50Z
dc.date.available2017-02-24T01:33:50Z
dc.date.issued2015
dc.descriptionDissertation (Ph.D. OD)--Assumption University, 2015.en_US
dc.descriptionIncludes bibliography.en_US
dc.format.extent229 p. : ill. ; 30 cm.en_US
dc.format.mimetypeapplication/pdfen_US
dc.identifier.urihttps://repository.au.edu/handle/6623004553/19344
dc.language.isoengen_US
dc.publisherBangkok : Assumption Universityen_US
dc.rightsThis work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.en_US
dc.rights.holderAssumption Universityen_US
dc.subjectOrganization developmenten_US
dc.subjectOrganization development interventionen_US
dc.subjectConsumer satisfactionen_US
dc.subjectService qualityen_US
dc.subjectCustomer expectationen_US
dc.subjectCase study of the Montien Riverside Hotel Bangkoken_US
dc.subject.otherOrganizational changeen_US
dc.subject.otherOrganizational change -- Case studiesen_US
dc.subject.otherCustomer satisfactionen_US
dc.titleA positive mindset in the service industry towards enhancing employees' competencies, confidence, performance, English proficiency and customer delight: a case study of the Montien Riverside Hotel Bangkoken_US
dc.typeTexten_US
mods.genreDissertationen_US
mods.location.physicalLocationAU Archives, 4th Floor (Cathedral of Learning)en_US
thesis.degree.departmentGraduate School of Businessen_US
thesis.degree.disciplineOrganization Developmenten_US
thesis.degree.grantorAssumption Universityen_US
thesis.degree.levelDoctoralen_US
thesis.degree.nameDoctor of Philosophyen_US
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