A positive mindset in the service industry towards enhancing employees' competencies, confidence, performance, English proficiency and customer delight: a case study of the Montien Riverside Hotel Bangkok
A positive mindset in the service industry towards enhancing employees' competencies, confidence, performance, English proficiency and customer delight: a case study of the Montien Riverside Hotel Bangkok
| au.identifier.callno | Dissertation C439p 2015 | |
| dc.contributor.advisor | Tayko, Perla Rizalina M. | |
| dc.contributor.author | Chaloemwut Ponsamritinan | |
| dc.date.accessioned | 2017-02-24T01:33:50Z | |
| dc.date.available | 2017-02-24T01:33:50Z | |
| dc.date.issued | 2015 | |
| dc.description | Dissertation (Ph.D. OD)--Assumption University, 2015. | en_US |
| dc.description | Includes bibliography. | en_US |
| dc.format.extent | 229 p. : ill. ; 30 cm. | en_US |
| dc.format.mimetype | application/pdf | en_US |
| dc.identifier.uri | https://repository.au.edu/handle/6623004553/19344 | |
| dc.language.iso | eng | en_US |
| dc.publisher | Bangkok : Assumption University | en_US |
| dc.rights | This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner. | en_US |
| dc.rights.holder | Assumption University | en_US |
| dc.subject | Organization development | en_US |
| dc.subject | Organization development intervention | en_US |
| dc.subject | Consumer satisfaction | en_US |
| dc.subject | Service quality | en_US |
| dc.subject | Customer expectation | en_US |
| dc.subject | Case study of the Montien Riverside Hotel Bangkok | en_US |
| dc.subject.other | Organizational change | en_US |
| dc.subject.other | Organizational change -- Case studies | en_US |
| dc.subject.other | Customer satisfaction | en_US |
| dc.title | A positive mindset in the service industry towards enhancing employees' competencies, confidence, performance, English proficiency and customer delight: a case study of the Montien Riverside Hotel Bangkok | en_US |
| dc.type | Text | en_US |
| mods.genre | Dissertation | en_US |
| mods.location.physicalLocation | AU Archives, 4th Floor (Cathedral of Learning) | en_US |
| thesis.degree.department | Graduate School of Business | en_US |
| thesis.degree.discipline | Organization Development | en_US |
| thesis.degree.grantor | Assumption University | en_US |
| thesis.degree.level | Doctoral | en_US |
| thesis.degree.name | Doctor of Philosophy | en_US |
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