A proposed improvement plan on competencies and skills using generative analysis approach: a case of the staff of the Office of Graduate Studies Assumption University of Thailand

au.link.externalLink [Full Text] (http://www.assumptionjournal.au.edu/index.php/odijournal/article/view/4265/pdf)
dc.contributor.author Kalashami, Farzin Hassanzadeh
dc.date.accessioned 2020-08-17T03:51:25Z
dc.date.available 2020-08-17T03:51:25Z
dc.date.issued 2020
dc.description.abstract The employees’ success at the workplace depends on their competence and skills to match job needs and make significant achievements to the institutional goals. The competency of employees within institutions depends on the knowledge, skills, and experience. The study focused on the identification of an improvement program on employee competency and skills within the office of graduate studies. The study demonstrated that the graduate school of business management plays an essential role in ensuring the employees attain the right competency and skills. The study employed a phenomenology approach as a part of qualitative research, using in-depth interviews for data collection, contents analysis, and interpretation. The key variable of the study included abilities on problem-solving, decision making, communication, teamwork, adaptability, and customer focus. The data analysis demonstrated varied results on the components depending on the measured variables. The findings indicated require action to improve employee competency, skills, and job performance. The office of the graduate studies improvement plan (OGSIP) focused on each analyzed component and was essential to improve the competence and skills of the employees within the institution. The framework of the improvement plan includes preparation and assessment, planning, implementing, and monitoring. Further studies recommended comprise the research on advancing performance improvement plans and the involved challenges. en_US
dc.format.extent 26 pages en_US
dc.format.mimetype application/pdf en_US
dc.identifier.citation ABAC ODI Journal : Vision. Action. Outcome. 7, 2 (July-December 2020), 13-38 en_US
dc.identifier.uri https://repository.au.edu/handle/6623004553/23914
dc.language.iso eng en_US
dc.rights This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner. en_US
dc.rights.holder Assumption University en_US
dc.subject Human resource en_US
dc.subject Competency en_US
dc.subject Skills en_US
dc.subject Communication en_US
dc.subject Problem-solving en_US
dc.subject Decision making en_US
dc.subject.other ABAC ODI Journal : -- Vision. Action. Outcome en_US
dc.subject.other ABAC ODI Journal : -- Vision. Action. Outcome. -- 2020 en_US
dc.title A proposed improvement plan on competencies and skills using generative analysis approach: a case of the staff of the Office of Graduate Studies Assumption University of Thailand en_US
dc.type Text en_US
mods.genre Journal Article en_US
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