Communication satisfaction, employee engagement, job satisfaction, and job performance in higher education institutions
Communication satisfaction, employee engagement, job satisfaction, and job performance in higher education institutions
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2019
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Bangkok : Assumption University
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eng
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21 pages
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ABAC Journal Vol. 39 No.3 (July-September 2019), 90-110
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Abstract
This quantitative study investigates the relationships and impacts of
communication satisfaction, employee engagement, job satisfaction, and job
performance in higher education institutions in Thailand. Survey data were collected
from 400 faculty members and staff who work in public and private universities in
Thailand. The results from simple and multiple regression analyses show that
communication satisfaction has a positive impact on job satisfaction and employee
engagement; job satisfaction has a positive impact on employee engagement and job
performance; and employee engagement has a positive impact on job performance.
However, there is no evidence supporting a significant relationship between
communication satisfaction and job performance.
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