The relationship between service quality and service recovery toward customer retention in ocean liner business
The relationship between service quality and service recovery toward customer retention in ocean liner business
Files (excerpt)
Published date
2008
Resource type
Publisher
Assumption University
ISBN
ISSN
DOI
Call no.
Project Report MS7000 T487r 2008
Other identifier(s)
Edition
1st ed.
Copyrighted date
Language
eng
File type
application/pdf
Extent
86 p. ; 30 cm.
Other title(s)
Authors
Advisor
Other Contributor(s)
Citation
Degree name
Master of Science
Degree level
Masters
Degree discipline
Management
Degree department
Graduate School of eLearning
Degree grantor
Assumption University
Abstract
Table of contents
Description
Project Report (M.Sc.Mgt.) -- Assumption University, 2008.
Includes bibliography.
Includes bibliography.
punsarn.dc.description.sponsorship
Spatial Coverage
Keyword(s)
Rights
This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner.
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Location
AU Archives, 4th Floor (Cathedral of Learning)