The relationship between service quality, relative attitude, satisfaction, recommendation, repurchase intention and store loyalty of Robinson Department Store customers in Bangkok
The relationship between service quality, relative attitude, satisfaction, recommendation, repurchase intention and store loyalty of Robinson Department Store customers in Bangkok
| au.identifier.bibno | 0016-4544 | |
| au.identifier.callno | Thesis 658.8343 K16r 2003 | |
| dc.contributor.author | Kanokwan Dumrongkulkumjorn | |
| dc.date.accessioned | 2015-06-26T05:14:18Z | |
| dc.date.available | 2015-06-26T05:14:18Z | |
| dc.date.issued | 2003 | |
| dc.description | Thesis (MBA) -- Assumption University, 2003. | |
| dc.description | Includes bibliography. | |
| dc.format.extent | 111 p. : ill. ; 30 cm. | |
| dc.format.mimetype | application/pdf | |
| dc.identifier.uri | https://repository.au.edu/handle/6623004553/2044 | |
| dc.language.iso | eng | |
| dc.publisher | Assumption University | |
| dc.rights | This work is protected by copyright. Reproduction or distribution of the work in any format is prohibited without written permission of the copyright owner. | |
| dc.subject.other | Consumer behavior | |
| dc.subject.other | Customer services -- Management | |
| dc.subject.other | Service industrial -- Quality control | |
| dc.title | The relationship between service quality, relative attitude, satisfaction, recommendation, repurchase intention and store loyalty of Robinson Department Store customers in Bangkok | en_US |
| dc.type | Text | |
| mods.edition | 1st ed. | |
| mods.genre | Thesis | |
| mods.location.physicalLocation | AU Archives, 4th Floor (Cathedral of Learning) | |
| thesis.degree.department | Graduate School of Business | |
| thesis.degree.discipline | Business Administration | |
| thesis.degree.grantor | Assumption University | |
| thesis.degree.level | Masters | |
| thesis.degree.name | Master of Business Administration |